Infrastructure Support Apprentice
ESP GLOBAL SERVICES LIMITED
Reading (RG2 0SU)
Closes in 31 days (Friday 31 July 2026 at 11:59pm)
Posted on 30 June 2026
Contents
Summary
We're looking for a proactive apprentice to join our busy global
Infrastructure team. You'll be supporting the business across
networking, servers, operating systems, datacentres, Azure and
O365 — getting hands-on experience across all areas of IT.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Yearly salary: Dependant on age
Under 19 - Apprentice Minimum Wage
Over 19 - National Minimum Wage - Training course
- Information communications technician (level 3)
- Hours
-
09:00 - 17:30, Days to be confirmed.
37 hours 30 minutes a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Carrying out daily IT and datacentre checks to ensure
systems are running smoothly - Providing 1st line support to the company's global user base,
resolving issues in a timely manner - Hands-on training and development across Windows Server
and networking technologies - Assisting with the management and maintenance of cloud
services including Azure and Microsoft 365 - Supporting the team with patching, updates and routine
maintenance tasks across the infrastructure - Shadowing senior engineers and gaining exposure to a wide
range of IT disciplines as part of your apprenticeship
development
Where you'll work
5 Acre Road
Reading
RG2 0SU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACTIVATE LEARNING
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying.
- Information communications technicianLevel 3 (A level)
- Typical duration: 18 months
- Dedicated Performance Coach meeting once a week
- Functional Skills maths and English if applicable
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- Parking is available onsite and the office is well served by public transport, sitting on a major bus route
About this employer
Global IT Support - End to End IT services, worldwide, tailored to maximise efficiency and effectiveness across diverse industries.
https://espglobalservices.com/ (opens in new tab)
Company benefits
- TBC at interview
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon successful completion of the apprenticeship, we'd be
looking to bring you on board permanently as an Infrastructure Engineer. From there, the expectation is that you'll grow into a Senior Infrastructure Engineer role, with the potential to specialise further into dedicated roles within the business as your career develops
Ask a question
The contact for this apprenticeship is:
ACTIVATE LEARNING
Jenny Hyam
apprenticeships@activateapprenticeships.co.uk
The reference code for this apprenticeship is VAC2000039805.
Apply now
Closes in 31 days (Friday 31 July 2026 at 11:59pm)