Apprentice Medical Receptionist - REF 14955
THE CASTLE MEDICAL GROUP
LANCS (BB7 2JG)
Closes on Sunday 20 September 2026
Posted on 29 June 2026
Contents
Summary
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
- Wage
-
£14,976 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
- £288 per week
- Training course
- Business administrator (level 3)
- Hours
-
Monday & Friday, 8.00am - 5.00pm / Tuesday, 8.00am - 5.30pm / Thursday, 8.00am - 6.30pm / 30 minute lunch (unpaid)
36 hours a week
- Start date
-
Sunday 27 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting and directing patients
- The effective use of the appointment system
- Booking appointments
- The processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
- Assisting patients as required and supporting the administration team with patient registration
- Act as the central point of contact for patients
- Be responsible for the distribution of information
- Messages and enquiries for the clinical team
- Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers
- Support staff with the distribution of information
- Messages and enquiries for the clinical team
- The post-holder will be an integral part of the general practice team
Where you'll work
CLITHEROE HEALTH CENTRE
RAILWAY VIEW ROAD
CLITHEROE
LANCS
BB7 2JG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LANCS. TRAINING GROUP C.I.C.
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator
- Functional skills
- Work based learning
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
- Experience of working with the general public essential
- Experience of working in a healthcare setting and administrative duties desirable
- Excellent communication skills and effective in communicating and understanding patient needs and Competent in the use of MS Office and Outlook essential
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity essential
- Ability to work as a team member and autonomously & excellent communication skills and effective in communicating and understanding patient needs
About this employer
As a practice we want to show our staff, patients and the community how we work together, what is important, and how we achieve our practice values in the roles we play.
SAFETY: Safety is everyone's responsibility with clear protocols and clear communication.
RESPECT: We treat everyone with dignity, kindness, we value each person's background, choices, we listen without judgement.
COMMUNICATION: We listen actively ensuring everyone understands and feels heard.
WELL-LED: We lead by example, we are professional, focus on what is right for the patients and the team.
COMMITTED: We give our best every day to our patients, staff and community, putting patients at the centre of the decisions we make.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Progression onto full time employment
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP C.I.C.
Recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC2000039754.
Apply now
Closes on Sunday 20 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.