Admin Apprentice

LUTLEY WINDOWS LTD

West Midlands (WS10 0NT)

Closes on Monday 3 August 2026

Posted on 29 June 2026

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Summary

  • Filing, scanning and maintaining accurate records.
  • Answering telephone calls.
  • Data entry and updating company systems.
  • Assisting with general office administration.
  • Supporting the team with day-to-day administrative tasks.
    Learning new skills through on-the-job training.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.00am - 4.00pm.

37 hours 30 minutes a week

Start date

Thursday 10 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you'll be doing:

  • Answering incoming telephone calls and taking messages.
  • Responding to emails and directing enquiries to the appropriate team member.
  • Filing, scanning and photocopying documents.
  • Entering and updating information on company databases and systems.
  • Preparing letters, documents and reports.
  • Booking appointments and managing diaries.
  • Ordering office supplies and keeping stationery stocked.
  • Assisting with post, deliveries and outgoing mail.
  • Supporting colleagues with general administrative tasks.
  • Learning office procedures, systems and customer service skills as part of your apprenticeship.
  • Maintaining confidentiality and handling information accurately.
  • Keeping the office organised and ensuring paperwork is up to date.

Where you'll work

Unit 25 Bilport Lane
Wednesbury
West Midlands
WS10 0NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be schedualed within working hours.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Established in 2014, Lutley Windows began as a small-scale operation with a single individual dedicated to window repairs. Over the years we have grown significantly, evolving from a one-man band into a thriving enterprise. Today, we operate a fully equipped factory specializing in the manufacturing of high-quality windows and glass units.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full time position.

Ask a question

The contact for this apprenticeship is:

LUTLEY WINDOWS LTD

Rhea Grove

Rhea@lutleywindows.co.uk

The reference code for this apprenticeship is VAC2000039714.

Apply now

Closes on Monday 3 August 2026