Admin & Operational Support Apprenticeship – (Days) – Level 3 Business Administrator
ROYAL MAIL GROUP LIMITED
Crick (NN6 7HQ)
Closes in 8 days (Tuesday 7 July 2026)
Posted on 29 June 2026
Contents
Summary
Join Royal Mail as an Admin & Operational Support Apprentice and learn how organisation, communication and accurate administration help one of the UK’s most important logistics networks run smoothly.
You’ll be central to a busy operations environment, supporting reports, data, planning, and coordination.
- Wage
-
£20,188 a year
- Training course
- Business administrator (level 3)
- Hours
-
Days, Monday to Friday, generally between 07:30 and 14:40.
36 hours a week
- Start date
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Friday 21 August 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- As an Admin & Operational Support Apprentice, you’ll learn how to provide the essential coordination and administrative support that helps a large operation run efficiently
- You’ll develop the confidence to manage information, support operational teams, communicate clearly and keep important records accurate and up to date
- Provide high-quality administrative support to operational teams.
- Manage reports, logs, records and documentation accurately and on time
- Use business and operational systems to input data, track progress and support decision-making
- Communicate with teams across Operations, Transport and Engineering
- Support staff planning, shift coordination, absence tracking and general workforce administration
- Support quality tracking and help maintain clear, useful information for the operation
- Assist with operational queries, problem solving and customer-focused service
- Build strong organisation and prioritisation skills in a busy logistics environment
Where you'll work
Royal Mail Midlands Super Hub
Dirft Drive
Crick
NN6 7HQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As part of the apprenticeship, you’ll study with Babington towards a Level 3 Business Administrator Apprenticeship
- The programme is designed to help learners develop in-depth knowledge of the industry and business environment they work in, while building skills that are transferable across business sectors
- You’ll develop skills in areas such as effective communication, stakeholder support, business processes, IT tools, data analysis, resource management, project work and continuous improvement
- The programme includes on-programme learning and end-point assessment. Assessment includes a multiple-choice online assessment, a portfolio-based interview and a project presentation
- You’ll be supported through blended learning, skills coaching, progress reviews, workplace activities and apprenticeship development time
- No regular travel is required for study
Requirements
Essential qualifications
GCSE or Essential Skills in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this employer
At Royal Mail we value our people and we want our people to be proud to work for our businesses. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs. Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- This fixed-term apprenticeship is designed to give you a strong foundation in business administration and operational support
- On successful completion, you’ll be well placed to apply for full-time admin roles on site, which currently start from £26,416
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000039709.
Apply now
Closes in 8 days (Tuesday 7 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.