Apprentice Receptionist
Dental Design Studio
BECCLES (NR34 9QH)
Closes on Friday 31 July 2026
Posted on 29 June 2026
Contents
Summary
In this role, you will be the first point of contact for all visitors and callers, providing a warm and professional welcome. Alongside gaining hands-on, practical workplace experience, you will earn a nationally recognized qualification in Customer Service.
- Wage
-
£16,848 to £26,767.26, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Tuesday. 8.00am - 5.30pm,
Wednesday, 8.15am - 5.30pm,
Thursday, 9.30am - 6.30pm,
Friday, 8.15am - 5.30pm,
Saturday, 8.45am - 5.15pm.
Bank holidays off and off the job time given to study in working hours. Support to be given by management and the reception team
40 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Are you an enthusiastic individual with a passion for customer service looking to launch your professional career? We are seeking a motivated Apprentice Receptionist to become the friendly face and voice of our company.
In this role, you will be the first point of contact for all visitors and callers, providing a warm, professional, and lasting first impression. No prior office experience is required—just a positive attitude, an eagerness to learn, and strong communication skills.
Key Responsibilities:
Guest Relations & Front of House:
- Act as the primary point of contact, greeting all clients, visitors, and contractors warmly upon arrival
- Maintain a clean, tidy, and organised reception area and waiting room
- Take accurate messages and ensure they are delivered to the relevant team members promptly
- Monitor and manage the central company email inbox, responding to basic enquiries or escalating them appropriately
Office & Administration Support:
- Sort, log, and distribute daily incoming mail and courier deliveries
- Prepare outgoing mail and coordinate collections with postal services
- Monitor office stationery, kitchen supplies, and printing stock, placing reorders when necessary
- Assist various departments with basic data entry, photocopying, scanning, and filing digital documents
- Help coordinate meeting room schedules, ensuring rooms are set up with refreshments and tech equipment
Where you'll work
33 STATION ROAD
BECCLES
NR34 9QH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
POULTEC TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Initiative
- Non judgemental
- Reliable
Other requirements
Saturday working mandatory
Training in dental smile plans
About this employer
The Dental Design Studio opened in 2005 as a centre of dental excellence, dedicated to providing exceptional care to patients and their families. From our very first practice, we’ve focused on delivering high-quality dental treatments in a gentle, efficient, and professional manner.
Over the past two decades, we’ve grown to 23 practices nationwide, each equipped with modern dental technology to ensure that every patient receives the most suitable and effective care. From routine check-ups to advanced procedures, our team is committed to supporting your oral health and well-being at every stage of life.
We are proud to have cared for over 1 million patients, keeping smiles happy and healthy across the UK. As we continue to grow, our mission remains the same: to provide long-term dental care of the highest standard, helping our patients achieve healthy, confident smiles
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- There is the potential for full time emplyment upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000039702.
Apply now
Closes on Friday 31 July 2026