Apprenticeship Onboarding Assistant

HALESOWEN COLLEGE OF FURTHER EDUCATION

West Midlands (B63 3NA)

Closes in 18 days (Friday 17 July 2026 at 11:59pm)

Posted on 29 June 2026

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Summary

We are looking for a motivated and enthusiastic apprentice to join our growing apprenticeship team. In this role, you will support the recruitment, selection, onboarding, and enrolment of apprentices, assisting with application processing, candidate communications, interview and assessment arrangements, and learner administration.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8:30am - 4:30pm.

  37 hours a week

• Start date:

  Monday 3 August 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working closely with apprentices, employers, and colleagues, you will help ensure learner records are accurate and meet programme requirements while providing a positive experience throughout the learner journey. This is an excellent opportunity to gain hands-on experience in apprenticeship recruitment, onboarding, compliance, data management, and customer service, with full training and support provided to help you develop your skills and knowledge within the apprenticeship sector.

• Support the recruitment, onboarding, enrolment, and administration of apprentices, ensuring learner records are accurate and complete.
• Assist with processing apprenticeship applications, communicating with applicants, employers, and colleagues throughout the recruitment and onboarding process.
• Learn about apprenticeship funding requirements, compliance standards, and college procedures, applying this knowledge to daily administrative activities.
• Support the maintenance of learner records and documentation on systems such as OneFile and the Apprenticeship Service Account.
• Assist with the collection, organisation, and storage of apprenticeship documentation to ensure records are accurate, up to date, and readily available when required.
• Support colleagues with routine data checks and help identify and report any data discrepancies or missing information.
• Assist employers and apprentices with onboarding documentation and provide guidance on completing required paperwork and processes.
• Help arrange interviews, assessments, enrolments, and induction activities for prospective and new apprentices.
• Support the Apprenticeship, MIS, and Curriculum teams with administrative tasks relating to learner recruitment, onboarding, progress tracking, and achievement.
• Assist in preparing reports and management information by gathering and maintaining accurate learner and programme data.
• Contribute to compliance and quality assurance activities by supporting documentation reviews and data checking exercises.
• Develop effective working relationships with apprentices, employers, and colleagues, providing a professional and responsive customer service experience.
• Attend training sessions, meetings, webinars, and development activities to increase knowledge of apprenticeship programmes and sector requirements.
• Support continuous improvement by suggesting ideas to improve administrative processes, learner communications, and onboarding activities.
• Maintain confidentiality and handle learner and employer information in accordance with college policies and data protection requirements.
• Work collaboratively with colleagues across the college to support the successful delivery of apprenticeship programmes
• Undertake any other duties appropriate to the level of the apprenticeship role and training programme.

Where you'll work

Whittingham Road
Halesowen
West Midlands
B63 3NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful apprentice will attend an online lesson once every other week. In addition, they will be allocated an assessor who will visit them in the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills

About this employer

Halesowen College is a further education college in Halesowen offering a wide range of academic, vocational, apprenticeship and higher education courses for learners aged 16 and over. With modern campuses, strong employer links and a focus on inclusive, high-quality teaching, the college supports students in progressing to university, apprenticeships or employment.

Company benefits

27 days, increasing to 32 days after 5 years.

8 days Bank Holiday and 5 College Closure Days.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

While there is no guaranteed position at the end of the apprenticeship, opportunities may become available within the college. Apprentices are encouraged to apply for any suitable vacancies upon successful completion of their apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000039668.

Apply now

Closes in 18 days (Friday 17 July 2026 at 11:59pm)