IT Technician Apprentice

ELLESMERE COLLEGE LIMITED

Shropshire (SY12 9AB)

Closes in 28 days (Monday 27 July 2026 at 11:59pm)

Posted on 29 June 2026

Print

Contents

Summary

Our client is looking for a motivated and enthusiastic IT Apprentice to join a vibrant and ever growing team. Are you logically and technically minded? Do you want to achieve qualifications whilst gaining real life workplace experience through an Apprenticeship with JBC Skills? If so, apply now!

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Lunch is provided during term time.

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.00am - 4.30pm.

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Configuration and installation of IT equipment such as new computers and peripherals
  • Maintain the College IT inventory
  • Technical tasks on networked computers and laptops
  • Periodic printer maintenance•Check and clean monitors, keyboards and projector filters
  • Check the functionality of all networking connections and active components - network cards,data outlets, patch leads, switches and routers
  • Basic network user management: Create user accounts, change passwords and file sharepermissions
  • Diagnose and report faults to product maintenance contractor when dealing with in warrantyissues
  • Liaise with supplier or contractor in fixing simple faults
  • Install and test software for use across the network
  • Classroom support for operation of computers, peripherals, smartboards and software acrossthe network
  • Use IT help desk software for all IT related jobs

Some additional working out of normal hours may be required where there are system problems. Time off in lieu will be given where this occurs.

We have a total of 400+ networked computers and approximately 50 laptops and 120 tablets for education and administrative purposes. Students also have their own computers, laptops and tablets.

Where you'll work

Ellesmere College Ellesmere
Shropshire
SY12 9AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer.  Learning the skills you need to be successful in the role and complete the apprenticeship.
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C (4) or above)
  • IT (grade Grade C (4) or above)
  • Maths (grade Grade C (4) or above)

Desirable qualifications

A Level in:

IT (grade Grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

Due to working within an educational setting, you will be required to pass an enhanced DBS check.

About this employer

Ellesmere College is a thriving co-educational independent school set in the beautiful Shropshire countryside. We offer a broad and balanced education for pupils aged 7–18, combining academic excellence with outstanding opportunities in sport, music, and the arts. Our ethos is rooted in nurturing individual potential and fostering a strong sense of community.

https://www.ellesmere.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

May lead to a permanent position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000039654.

Apply now

Closes in 28 days (Monday 27 July 2026 at 11:59pm)