Apprentice Dental Receptionist - Catterick Garrison

Riverdale healthcare - Catterick

16B Hildyard RowCATTERICK GARRISON (DL9 4DH)

Closes on Thursday 30 July 2026

Posted on 26 June 2026

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Summary

Start a rewarding career in healthcare while developing valuable customer service skills. Riverdale Healthcare is looking for a motivated Apprentice Dental Receptionist to join the team. You’ll be the first point of contact for patients, supporting the smooth running of the practice and helping deliver an excellent patient experience.

Wage

£10,400 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Shifts will be confirmed at interview staged but will fall between the practice open times: Monday: 8:30am- 5:15pm Tuesday: 8:30am- 5:15pm Wednesday: 8:30am- 5:15pm Thursday: 8:30am- 5:15pm Friday: 8:30am- 5:00pm

25 hours a week

Start date

Friday 31 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.

As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.

You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Key duties may include:

  • Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
  • Managing appointment bookings, amendments, and cancellations using the practice management system
  • Communicating clearly with patients regarding waiting times and upcoming appointments
  • Ensuring patients are welcomed and checked in efficiently upon arrival
  • Maintaining accurate and confidential patient records on the electronic patient database
  • Responding to emails and telephone enquiries promptly and professionally
  • Booking follow-up appointments and managing recall systems for routine check-ups
  • Contacting patients ahead of appointments with courtesy reminders
  • Supporting the practice team to ensure appointment schedules remain efficient and full
  • Processing payments and supporting administrative tasks within reception
  • Maintaining a clean, organised, and welcoming reception and waiting area
  • Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
  • Supporting the wider team to ensure the smooth day-to-day running of the practice
  • Building positive working relationships with dentists, nurses, and practice staff
  • You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey

Where you'll work

16B Hildyard RowCATTERICK GARRISON
DL9 4DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEMP DENT DENTAL AGENCY LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Provided by Tempdent:

  • Level 2 Customer Service Practitioner Apprenticeship
  • Dental Receptionist specific training
  • Functional Skills (if applicable)
  • Flexible online delivery model
  • Induction and regular progress support

Requirements

Desirable qualifications

GCSE in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative Skills
  • Attention to Detail
  • Customer Care Skills
  • Initative
  • IT Skills
  • Non judgemental
  • Organisational Skills
  • Problem Solving Skills
  • Teamworking
  • Communication Skills
  • Professionalism
  • Telephone Skills
  • Time Management

About this employer

Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possibility of a full time role after the completion of the Apprenticeship and progression within the practice

Ask a question

The contact for this apprenticeship is:

TEMP DENT DENTAL AGENCY LIMITED

Daniel Swann

apprenticeshiprecruitment@tempdent.co.uk

02083716700

The reference code for this apprenticeship is VAC2000039506.

Apply now

Closes on Thursday 30 July 2026

After signing in, you’ll apply for this apprenticeship on the company's website.