Corporate Services Apprentice

CONNECT HOUSING ASSOCIATION LIMITED

Dewsbury (WF13 1AX)

Closes on Thursday 30 July 2026

Posted on 26 June 2026

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Summary

To provide administrative support across the Corporate Services team, helping ensure effective day‑to‑day operations. The role offers structured learning and development while building practical workplace skills in administration, customer service and people processes.

• Wage:

  £15,392 to £24,454.04, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

  Starting salary range is £15,392 to £20,786 per annum in the first year, rising to £17,700 to £24,454 per annum in the second year.

• Training course: Business administrator (level 3)
• Hours: This is a full-time Monday to Friday role. Shifts to be confirmed.

  37 hours a week

• Start date:

  Tuesday 8 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Corporate Services/Business Assurance Administrative Support

• Provide administrative support to corporate meetings, including agenda preparation, minute‑taking and note‑taking, action tracking and document management
• Assist with the organisation and set up of meetings, training sessions and events
• Support general office administration, filing, record‑keeping and document control, including assisting with data protection administration such as gathering information for information rights requests

HR Administration

• Support core HR administrative processes across the employee lifecycle, including with new starter documentation, contracts, salary update and other key HR administration processes
• Maintain accurate employee records on HR systems, ensuring data quality and confidentiality
• Assist with recruitment administration, including interview scheduling, correspondence and pre‑employment checks
• Provide first‑line administrative support to the teams, escalating queries where appropriate

Communication and Customer Support

• Respond professionally to routine enquiries from colleagues and external contacts, by email, telephone and in person
• Ensure information is shared accurately, clearly and promptly

Learning and Development

• Actively participate in apprenticeship training, coursework and assessments
• Apply learning in the workplace, seeking feedback and support to build confidence and capability
• Demonstrate commitment to continuous improvement and personal development

Where you'll work

21 Bond Street
Dewsbury
WF13 1AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Job Title: Corporate Services Apprentice
• Department: Corporate Services
• Reporting to: Business Assurance Manager
• Grade: Apprentice
• Contract: Fixed‑term apprenticeship for 18 months

Apprenticeship: Requires 2 days attendance at college per month. 1 day at Print Works Campus, 1 session is delivered online/remotely.

Requirements

Essential qualifications

GCSE in:

• English (grade 6)
• Maths (grade 6)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• commitment to confidentiality
• willing to learn HR skills

About this employer

We provide quality, affordable homes and support across West Yorkshire

https://www.connecthousing.org.uk/ (opens in new tab)

Company benefits

• 26 days annual leave plus bank holidays, rising every year to 31 days
• Up to 9% employer matched pension
• BUPA Health Cash Plan
• Employee Assistance Programme
• MyPlace benefits
• Cycle-to-work scheme
• Paid volunteering leave

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship will help the learner build a solid foundation on which to launch into either HR Assistant role or roles in Administration, Corporate Services or similar. Connect Housing may have suitable roles the apprentice can move into, subject to resource needs.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Nazia Chopdat

hrteam@connecthousing.org.uk

The reference code for this apprenticeship is VAC2000039476.

Apply now

Closes on Thursday 30 July 2026