Apprentice Credit Controller

OPTIMA CONTRACTING LIMITED

West End Road (HP11 2QB)

Closes on Friday 31 July 2026

Posted on 26 June 2026

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Summary

If you are interested in starting your career in Credit Control, apply for our role. Our role will involve learning how to manage customer accounts, reduce overdue debt, support retention recovery, and assist with international collections, while developing core financial and commercial skills.

 

• Wage:

  Competitive

  Competitive wage offered

  Minimum wage rates (opens in new tab)

• Training course: Credit controller and collector (level 2)
• Hours: Monday to Friday 8.30am to 5pm

  35 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Credit Control & Collections

• Assist in the collection of overdue debt from customers including main contractors, contractors, end users, and international customers.
• Carry out credit control activities via phone, email, and written communication.
• Maintain regular contact with customers to ensure timely payment.

Construction Industry Activities

• Support management of applications for payment, valuations, and payment schedules.
• Assist in tracking and collecting retention monies and monitoring release dates.

Export & Manufacturing Collections

• Assist with international debt collection relating to export of goods.
• Learn to manage collections across currencies and jurisdictions

Account Administration

• Maintain accurate customer records and collection notes
• Assist with reconciliation of customer accounts.

Reporting & Controls

Support aged debt reporting and escalate overdue accounts.

Internal Collaboration

Work with internal teams including Commercial, Sales, and Finance.

Where you'll work

Optima Contracting Ltd
Courtyard House
West End Road
HP11 2QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
• Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
• Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
• Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
• Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
• Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
• Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Administrative skills
• Team working

About this employer

Optima is an international leader in sustainable glass partitioning systems and solutions. We pride ourselves on offering exceptional service and beautifully designed glass partitions and doors which exude quality in every region we operate in. We are wholly dedicated to helping our clients create effective and innovative workspaces in some of the world’s most iconic buildings.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following completion of the Apprenticeship, there is opportunity to progress into a Credit Controller or Accounts Receivable role in the Company.

Ask a question

The contact for this apprenticeship is:

OPTIMA CONTRACTING LIMITED

Sarah Kay

HR@optimasystems.com

01494492600

The reference code for this apprenticeship is VAC2000039446.

Apply now

Closes on Friday 31 July 2026