Business Admin Level 3 Apprenticeship - Manchester Communication Academy

Manchester Communication Primary Academy

Manchester (M9 5QN)

Closes in 19 days (Wednesday 15 July 2026 at 11:59pm)

Posted on 26 June 2026

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Summary

We are looking for an enthusiastic and hard-working individual to join Manchester Communication’s Primary Academy. As a School Administrator Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career apply now!

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  Increased to NMW after 12 months

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 08:00 - 16:00 (term time only) 37.5 hours per week - hours may differ

  37 hours 30 minutes a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Admin Apprenticeship, you will act as the first point of contact for parents, visitors, staff, and external agencies, providing a professional, warm, and welcoming experience at all times. Your day-to-day duties will include:

• Answer telephone calls promptly, take messages, direct calls and handle calls professionally
• Respond to emails and messages immediately, acknowledging same-day and resolving enquiries within 24 hours
• Escalate complaints or sensitive issues to senior leaders following the Academy complaints policy
• Maintain a professional appearance in smart office attire and a positive, calm demeanour at all times
• Maintain the day-to-day operation of the school office including filing, data entry, post and parcel distribution
• Collect and deliver children from/to class when required
• Produce and distribute documents and internal communications to staff
• Prepare letters or administration packs for parents, ensuring they are sent within agreed timeframes
• Conduct attendance checks and log incoming attendance-related calls

Take ownership for the accuracy, completeness, and GDPR-compliant management of:

• SIMS (pupil records)
• CPOMS (safeguarding logs)
• Medical Tracker (care plans, first-aid/medicine administration, staff first-aid training)
• School Spider (meals, parental communications, surveys, debt tracking etc.)
• Other i.e. Nursery funding codes, OFSM, and wrap around care portals
• Maintain accurate safeguarding records and act as an administrative point of contact for DSLs and pastoral staff
• Administer first aid and medication to pupils in line with care plans, maintaining accurate logs
• Ensure first aid boxes are fully stocked and defibrillators checked according to academy policy
• Ensure safeguarding procedures are followed at reception, including DBS checks, sign-in protocols, and visitor information distribution i.e. leaflet
• Set up payments' options on School Spider e.g. meals, trips, fundraising etc.
• Chase outstanding debts exceeding a set amount with parents or staff, escalating high debts to the Trust

Desired skills:

• Achieved GCSE grade C/4 or above in English & maths
• Good numeracy and literacy skills
• Good administrative, organisational and computer skills
• Competent with computers and other technology

Where you'll work

49 Parkstead Drive
Harpurhey
Manchester
M9 5QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LET ME PLAY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprenticeship Details - 16-months expected duration to complete, working towards your Level 3 Business Admin Qualification. (All learning is delivered online/remote). 

Training Provider: LMP Education (rated 1st best UK training provider).

More training information

No classroom or day release at college, all done during your working week.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C or above)
• Math (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative

About this employer

Our school is an incredible community, made up of a fantastically diverse range of pupils, families and colleagues. Together, we work hard to ensure that all of our children achieve the very best that they can. This is achieved through excellent teaching and learning, deep social impact through innovative family support models, and a well-embedded whole school approach to nurture.
Our approach is underpinned by the 6 principles of nurture, which ensure that we always place the child and their best interests at the centre of any decision making:
1.       Children's learning is understood developmentally
2.       The classroom offers a safe base
3.       The importance of nurture for the development of wellbeing
4.       Language is a vital means of communication
5.       All behaviour is communication
6.       The importance of transition in children's lives
The curriculum at MCPA has been thoughtfully constructed to ensure that it develops pupils socially, in addition to their knowledge and skills in a broad and balanced range of subjects. The sequencing of our curriculum is informed by evidence and ensures that powerful prior knowledge is used to underpin learning. The result of this is that our children do well, and go on to achieve great things and learning can transition seamlessly to Manchester Communication Academy.
As part of the Greater Manchester Academies Trust, we are able to shape the learning journey of children from the age of 3, all the way to adulthood - from cradle to career.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Completion of the level 3 apprenticeship and potentially a full-time role.

Ask a question

The contact for this apprenticeship is:

LET ME PLAY LIMITED

Charlie

charlie.seaman@lmpeducation.org

The reference code for this apprenticeship is VAC2000039421.

Apply now

Closes in 19 days (Wednesday 15 July 2026 at 11:59pm)