Customer Service / Administration Apprentice

City College Plymouth

Devon (PL1 5QG)

Closes in 16 days (Monday 13 July 2026 at 11:59pm)

Posted on 26 June 2026

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Summary

City College Plymouth are looking for someone to join their busy administrative team. The Admin Hub provides cross-college support to all curriculum delivery and management teams. Working at City College Plymouth provides great benefits, including 28 days annual leave, plus Christmas closure.

Wage

£17,138 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Thursday, 08:30- 17:00, Friday 08:30- 16:30.

37 hours a week

Start date

Tuesday 8 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Undertake frontline face-to-face customer support duties, as well as phone calls and processing email queries
  • Support the team with administration duties, including producing letters, spreadsheets and reports
  • Maintain filing systems in line with college procedures
  • Supporting open days, parents' evenings and various events

Where you'll work

Kings Road
Devonport
Plymouth
Devon
PL1 5QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
  • The training will be delivered in the workplace through assessment visits
  • On completion of the programme, you will complete an End Point Assessment
  • The delivery of training will take 12 months, with an additional 3 months added to complete the end-point assessment
  • Functional Skills in maths and English, if required

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Non judgemental
  • Patience

Other requirements

In this role you will be required to work with young people and vulnerable adults. Employment will be subject to DBS checks.

About this employer

At City College Plymouth, one of the country’s largest providers of quality education and training, we are going through a period of transition to enable us to propel education into the future. We pride ourselves on delivering a learning environment and organisational culture that impacts positively on the health, wellbeing and sustainability of our community and enables all our students and staff to achieve their full potential. City College Plymouth is home to thousands of bright and enthusiastic students and 650 talented and experienced staff. You will be joining a college that is proud of its culture, where our core values of Respect, Ownership and Integrity are there to nurture and support a passion for teaching and learning, enriching our community through knowledge, experience and skills enabling every student to be the best they can be. City College Plymouth is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The College is an equal opportunities employer.

https://www.cityplym.ac.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • On successful completion of the apprenticeship, you will have the opportunity to progress onto another apprenticeship programme or apply for a permanent admin position

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000039392.

Apply now

Closes in 16 days (Monday 13 July 2026 at 11:59pm)