Customer Service Apprenticeship

MODUS FURNITURE LTD

CHARD (TA20 4BZ)

Closes in 26 days (Wednesday 22 July 2026 at 11:59pm)

Posted on 26 June 2026

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Summary

We are looking for a motivated and enthusiastic Customer Service Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience, develop valuable customer service skills, support customers with enquiries, build confidence, and help deliver an excellent customer experience.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

U18 £8 18-20 £10.85 21+ £12.71

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday- times TBC

40 hours a week

Start date

Saturday 1 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Manage day-to-day operations within the sales support department, including processing quotations, orders, and spares, and acknowledging support claims.
  • Ensure customer satisfaction throughout the pre and post-sales service and support process.
  • Take ownership of customer issues, collaborating with other departments to resolve problems effectively.
  • Communicate any production or delivery delays to customers promptly and manage the follow-through to completion.
  • Assist in capturing, developing, monitoring, and reporting on KPIs related to service delivery and customer satisfaction.
  • Ensure compliance with contractual service level agreements (SLAs) where applicable and track complaints.
  • Produce daily reports on sales order status, ensuring that all data is current and accurate.
  • Update CRM and ERP systems to ensure data consistency, supporting the department head in creating weekly KPI reports.
  • Proactively seek new potential customers through data mining, reaching out via phone and email to support the sales team in setting appointments and logging communications in the CRM.
  • Complete tender responses, including suggesting alternatives and consulting with clients to increase the specification of our products.
  • Attend online master classes and monthly 1-1 assessor tuition

Where you'll work

MODUS
CRICKET ST THOMAS
CHARD
TA20 4BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprenticeship training is delivered through a combination of workplace learning and online Master classes, plus monthly 1-to-1 assessor tuition.

This training will teach you the knowledge, skills and behaviours set out in the Customer Service Level 2 standard. On completion, the apprentice will receive a Customer Service - Level 2 qualification. Functional Skills in Maths and English may also be required depending on current level.   

Requirements

Essential qualifications

GCSE in:

  • English (grade 9 – 4 / A* - C)
  • Maths (grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier, so please apply early to avoid disappointment.

About this employer

At Modus we offer more than just a job - we provide a vibrant work environment nestled in a beautiful rural location with a custom-built workspace designed to inspire creativity and collaboration. Powered by 100% renewable electricity, our state-of-the-art factory, houses both our upholstery and joinery facilities where our teams employ a combination of digital technology and age-old hand finishing techniques to create furniture of the highest level of craft and quality. Enjoy the fresh air and scenic surroundings as you work alongside a passionate and supportive team. We believe in creating a balanced and engaging workplace, with regular social events and activities that foster a strong sense of community.

https://www.modusfurniture.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential of a permanent role.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Pippa Rumbles

Studentrecruitment@yeovil.ac.uk

01935845561

The reference code for this apprenticeship is VAC2000039388.

Apply now

Closes in 26 days (Wednesday 22 July 2026 at 11:59pm)