Customer Service Apprentice

CARPET STYLE INTERIORS LTD

NOTTS (NG4 2HD)

Closes on Friday 31 July 2026

Posted on 26 June 2026

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Contents

Summary

Based at our Netherfield showroom, you'll be the first point of contact for customers visiting and calling the store.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
(Saturday working essential, our showroom is busiest at weekends) Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 17 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day to day you'll be:

  • Welcoming customers into the showroom and helping them find what they need
  • Answering phone and email enquiries
  • Helping customers with samples, colour cards and product information
  • Booking in measures and fittings, and keeping customers updated
  • Processing paperwork, quotes and orders accurately
  • Keeping the showroom tidy, well-stocked and presentable
  • Supporting the wider team with day-to-day admin

No flooring experience needed -  we'll teach you the product side.

That matters most is attitude.

Where you'll work

1 GREAT NORTHERN WAY
VICTORIA ROAD
NETHERFIELD
NOTTS
NG4 2HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Friendly and confident manner
  • Reliable and punctual
  • Keen to learn

About this employer

Carpet Style is a family-run flooring contractor, established in 1981, with three showrooms across the East Midlands. We supply and fit carpet, LVT, vinyl and safety flooring for homeowners, landlords, letting agents, developers and commercial clients. We're a busy, friendly team and our reputation is built on looking after our customers properly — that's where you come in.

http://www.carpet-style.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • A genuine role in a long-established, growing business with real progression

Ask a question

The contact for this apprenticeship is:

MILLBROOK MANAGEMENT SERVICES LIMITED

Recruitment

recruitment@prostartuk.co.uk

01159468182

The reference code for this apprenticeship is VAC2000039383.

Apply now

Closes on Friday 31 July 2026