Business Administration Apprenticeship
Sullivan Way Surgery
WIGAN (WN1 3TB)
Closes on Friday 31 July 2026
Posted on 26 June 2026
Contents
Summary
Medical Administrator - Incorporating Business Administration Level 3 - Apprenticeship Standard and City & Guilds Level 3 in Business Administration.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. A mix between early starts and late finishes covering practice opening hours of 8.00am - 6.30pm.
30 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception and telephone duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Receive and make calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Cover all reception duties / tasks as necessary
Deal with general enquiries
Data input / quality
Registrations of new patients - data entry and medical records
Process patients change of address
Process repeat prescription request in accordance with practice guidelines
Ensure all scanned data is attached to the correct patient
To have a thorough knowledge of all Practice procedures
Accurate scanning, completion and filing of electronic records
Deal with inbound and outbound post
Ensure that stock and supplies are replaced
Where you'll work
41 SULLIVAN WAY
WIGAN
WN1 3TB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PMA LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are a Wigan town centre based GP practice, providing high quality care to our 7900 patients.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Fully qualified Medical Receptionist with the opportunity over time for further career development
Ask a question
The contact for this apprenticeship is:
Sullivan Way Surgery
Leonie Whyte
leonie.whyte@nhs.net
The reference code for this apprenticeship is VAC2000039376.
Apply now
Closes on Friday 31 July 2026