Apprentice Regulatory Support Officer

Liverpool City Council

Liverpool (L3 1AH)

Closes in 16 days (Sunday 12 July 2026)

Posted on 26 June 2026

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Summary

Get hands-on experience supporting our Environmental Health Commercial Service.
You’ll help keep things running smoothly - updating systems, working with data, and supporting reports. You’ll also play a part in processing new food business registrations, preparing documents, and keeping records organised.

• Wage:

  £24,547 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, Shifts to be confirmed.

  35 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with the Food Standards Agency triage process, carrying out initial desktop assessments of new food business registrations and contacting business operators where further information is required
• Support the implementation and use of the Register a Food Business (RAFB) digital system, ensuring food registration information is accurately recorded and maintained within an integrated platform
• Provide administrative support for the Tascomi database, including accurate data entry, running reports, and applying correct coding to maintain high-quality data for reporting, statutory returns, and Freedom of Information (FOI) requests
• Accurately upload and scan documents, including inspection reports, to ensure information is well organised and easily retrievable
• Act as a key link between the Commercial Service and the Council’s Geodata team, ensuring premises address data is accurate for business registrations and commercial properties
• Review and allocate incident reports in line with RIDDOR (2013) requirements, ensuring they are recorded and directed appropriately
• Review skin piercing registrations and enquiries, offer support and advise to businesses regarding their legal responsibilities
• Provide relevant regulatory guidance and administrative support to colleagues and businesses
• Assist in the preparation of legal bundles including exhibits photographs and statements for formal case files
• Support animal licensing work and the administration of licences
• Data reviewing/inputting/analysis in relation to food hygiene/health and safety/public health core functions
• Manage the procurement of all necessary work equipment including stationery
• Assist and deal with business enquiries and offer guidance and support as required

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Team working
• Non judgemental
• Patience

Other requirements

• The role will involve you sitting and using a computer for long periods of time

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

https://liverpool.gov.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• Permanent employment (subject to funding)

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprentices@liverpool.gov.uk

The reference code for this apprenticeship is VAC2000039369.

Apply now

Closes in 16 days (Sunday 12 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.