Business Administrator Apprentice

PRESTWICK CARE LIMITED

Sunderland (SR2 0HG)

Closes in 27 days (Thursday 23 July 2026 at 11:59pm)

Posted on 26 June 2026

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Summary

An exciting opportunity to join Prestwick Care as a Business Administration Apprentice has become available. This role is perfect for someone looking to begin a career in administration within a supportive and welcoming environment, while working towards a Level 3 Business Admin qualification. 

• Wage:

  £16,640 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  The pay may be negotiated and may rise after a probation period has been successfully completed

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9.00am to 5.00pm, and may work evenings.

  40 hours a week

• Start date:

  Saturday 1 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensure accuracy and continuity of payroll by use of the home’s in-house system
• Ensure staff and residents’ files are accurate and kept up to date
• Assist the home manager with the safe recruitment and induction of new staff
• Answer telephone calls and e-mails in an efficient and polite manner
• General office administration duties

Where you'll work

1 Ryhope Street South
Sunderland
SR2 0HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST DURHAM COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

• GCSE English (Grade 4) (grade (Grade 4))
• GCSE Maths (grade Grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Non judgemental
• Patience

About this employer

Prestwick Care is a successful family run care provider based in the North East of England, delivering high quality, person centred residential and nursing care since 1992. We are proud of our strong values, supportive culture and continued growth across the region, with multiple care homes and specialist services.

https://www.prestwickcare.co.uk/our-homes/covent-house-birtley/ (opens in new tab)

Company benefits

• Full training package
• Employee assistance programme
• Employee discount card at our leisure sites

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possibility of permanent employment and going on to complete further qualifications.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Craig Grimes

craig.grimes@eastdurham.ac.uk

0191 518 8294

The reference code for this apprenticeship is VAC2000039347.

Apply now

Closes in 27 days (Thursday 23 July 2026 at 11:59pm)