Business Admin Operations Apprentice

East Kent College

Kent (CT10 1PN)

Closes on Monday 27 July 2026

Posted on 25 June 2026

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Summary

EKC Group have an exciting new position within their EKC Training Adult Operations team. The role will be to support the Operations Manager in providing an effective, efficient and comprehensive service.

• Wage:

  £21,447 a year

  Minimum wage rates (opens in new tab)

  • Wage between £21,447 - £24,102 depending on age.
  • Wage to increase after one year on program
  • Annual leave

• Training course: Business administrator (level 3)
• Hours: Monday - Friday 8:30am - 5pm.

  37 hours a week

• Start date:

  Monday 3 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To support the Operations Manager in providing an effective, efficient and comprehensive service, including supporting with answering telephone calls, emails and queries to the team from learners, employers and college staff using relevant software to maintain accurate records
• To ensure the appropriate administration is accurately completed in respect to enrolments, achievements, registrations, examinations and any other aspect of the student data records as directed by the Operations Manager
• To ensure the appropriate administration is accurately completed in respect to end point assessment for apprentices
• To support the monitoring of functional skills, additional learning support and learner attendance to maximise timely achievement and associated income
• To be responsible for maintaining accurate and up to date records of student data on the Corporate Student Data System, the College’s EPortfolio system and within learner files
• To help co-ordinate the issuing and collection of Commitment Statements and Learning Agreements to ensure that all students have valid evidence files in line with audit requirements
• To support quality assurance activities such as the administration of learner surveys and recording of destinations to maximise satisfaction rates and positive outcomes
• To be responsible for taking notes in meetings if an independent record is required, such as meetings with employers, students, parents, carers, staff
• To attend meetings that are business critical to this role
• To participate in and support College Enrolment Events, Celebration Events, Community Days and other associated activities

Where you'll work

Ramsgate Road
Broadstairs
Kent
CT10 1PN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EKC GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Monthly online college session 
• Support from the trainer

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Other requirements

• Passing a Disclosure and Barring Service (DBS) check
• Travel required to all EKC Training Adult Sites 

About this employer

If you're thinking about working with East Kent Colleges Group, we want you to understand what drives us. So, read on to find out why we're passionate about delivering outstanding outcomes for the communities we serve...

EKC Group is one of the largest further education providers in the South East, with more than 1,600 staff delivering education to 13,000 students. We are relentless in our drive to deliver an inspirational education experience for young people and adults across our family of six colleges, an alternative provision, and business unit for training adults and apprentices.

At the heart of everything we do is community, which is critical for us as one of the largest employers in East Kent. As an education provider, we're committed to ensuring the very best for students who choose to study with us, as well as providing opportunities for those who need them most.

https://jobs.ekcgroup.ac.uk/who-are-we.aspx (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• To move in to higher apprenticeships

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Hope Smith

hope.smith@eastkent.ac.uk

01227811315

The reference code for this apprenticeship is VAC2000039327.

Apply now

Closes on Monday 27 July 2026