Care Navigator- Receptionist Apprenticeship

Addington Road Surgery

WEST WICKHAM (BR4 9BG)

Closes in 31 days (Friday 31 July 2026 at 11:59pm)

Posted on 30 June 2026

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Summary

Addington Road Surgery is looking for a friendly, organised Care Navigator to join our reception team. You'll be a first point of contact for patients, helping them access the right care, in the right place, at the right time. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work.

Wage

£9,984 to £15,862.08, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday. Core shift hours are 7.45am-4.15pm or 10.30am - 7.00pm 30 minute break

24 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
  • Book, amend, and cancel appointments and home visits
  • Triage along side a Clinician
  • Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
  • Process prescription requests and handle general enquiries
  • Maintain accurate patient records using EMIS / SystmOne
  • Support the wider practice team with day-to-day administrative tasks

Where you'll work

77 ADDINGTON ROAD
WEST WICKHAM
BR4 9BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHWEST EDUCATION AND TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • There will be no need for you to leave the workplace as your training will be delivered whilst you are with your employer
  • Your tutor will have monthly remote contact on Teams with you

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Patience
  • Understand Data Protection
  • Ability to stay calm

Other requirements

  • DBS check required

 

About this employer

Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.

https://www.addingtonroadsurgery.co.uk (opens in new tab)

Company benefits

  • NHS Pension
  • Employee Assistance Programme
  • Training
  • Employee discount
  • Employee mentoring programme
  • Free parking
  • Health & wellbeing programme
  • Parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Contract: Permanent after successful completion of probation period

Ask a question

The contact for this apprenticeship is:

NORTHWEST EDUCATION AND TRAINING LIMITED

Amanda Fair-Hill

amanda.fair-hill@nweat.co.uk

07512311133

The reference code for this apprenticeship is VAC2000039265.

Apply now

Closes in 31 days (Friday 31 July 2026 at 11:59pm)