Level 3 Business Administration Apprentice

ANDREW HUGHES UTILITY SERVICES LTD

Newcastle Upon Tyne (NE16 3BQ)

Closes in 14 days (Thursday 9 July 2026)

Posted on 25 June 2026

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Summary

We are looking for a confident and motivated Office Administrator to support our busy operations team.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, 8.00am - 4.00pm

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Updating SmartSheets system for plant, equipment, and vehicle hires (on/off hire tracking)
  • Cross-referencing invoices and raising purchase order numbers
  • Raising, investigating, and resolving internal and supplier queries
  • Liaising with accounts personnel and external suppliers
  • Filing, locating, and organising invoices and delivery notes
  • Making and receiving telephone calls in a professional manner
  • Updating plant checks assigned to site operatives
  • Ordering and exchanging site/individual equipment via suppliers
  • Matching invoices with purchase orders and uploading documents into Sage

Where you'll work

Unit H1
Derwenthaugh Industrial Estate, Derwenthaugh Road, Swalwell
Newcastle Upon Tyne
NE16 3BQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NCG

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • 4 days per week at Andrew Hughes Utility Services Ltd 
  • 1 day per week at Newcastle College 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Andrew Hughes Utility Services Ltd is a family-run business that has grown steadily over the past 20 years. We pride ourselves on maintaining a relaxed and supportive working environment where teamwork and wellbeing come first. Our office is animal-friendly, helping to create a calm and positive atmosphere that supports mental wellbeing.

We are committed to developing our people, offering opportunities to upskill, grow, and have individual commitment recognised and rewarded.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Opportunities for training, development, and career progression

Ask a question

The contact for this apprenticeship is:

NCG

Apprenticeships

apprenticeships@ncl-coll.ac.uk

01912004849

The reference code for this apprenticeship is VAC2000039214.

Apply now

Closes in 14 days (Thursday 9 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.