Business Administrator / Retail Support Assistant Apprentice
WALKERS STUDIOS LTD
SCARBOROUGH (YO11 1DY)
Closes in 22 days (Friday 24 July 2026 at 11:59pm)
Posted on 1 July 2026
Contents
Summary
An exciting opportunity to develop a career in business administration with Walkers Euronics. This varied apprenticeship offers experience in customer service, digital systems, stock control and retail support and is ideal for organised, customer-focused candidates looking to progress.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday, Wednesday, Thursday, Friday, Saturday
8.30am- 5pm
40 hours a week
- Start date
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Monday 31 August 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as first point of contact for customers in-store, on the phone and by email
- Assist with customer enquiries, orders, product advice and after-sales support
- Update and maintain website content, pricing and product listings
- Process warranty claims, returns, exchanges and service requests
- Book stock in/out and maintain accurate system records
- Coordinate deliveries and update customers on schedules
- Support EPOS system updates and product information management
- Assist with repair administration and engineer bookings
- Provide general admin support to the sales team
- Maintain accurate customer records and documentation
- Help keep the showroom organised and welcoming
Where you'll work
41 ST. THOMAS STREET
SCARBOROUGH
YO11 1DY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Training will be delivered through the Business Administrator apprenticeship standard
- Combination of workplace learning and off-the-job training
- Regular support from a training provider and employer
More training information
Manufacturer product training may be provided where relevant
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Punctual and reliable
Other requirements
- Driving licence is desirable
- Role is varied and includes customer-facing responsibilities
About this employer
We are a family run business and members of the buying group Euronics, Europe’s largest electrical buying group. This allows us to be as competitive as the nationwide stores on all home appliances and electricals, but with the same traditional family values.
Our St Thomas Street store features an extensive range of products, from televisions and audio systems to a comprehensive selection of white goods. This includes washing machines, dryers, dishwashers, fridge freezers (with under-counter options), and a variety of cooking appliances such as ranges, mini ranges, built-in ovens and hobs, along with much more to suit every home.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Opportunity to progress into a permanent role
- Potential progression into supervisory or management positions within the business
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
myapprenticeship@scarboroughtec.ac.uk
The reference code for this apprenticeship is VAC2000039211.
Apply now
Closes in 22 days (Friday 24 July 2026 at 11:59pm)