Business Administrator Apprentice Level 3

REAL PERSONNEL LTD

CRADLEY HEATH (B64 5RA)

Closes in 18 days (Monday 13 July 2026 at 11:59pm)

Posted on 25 June 2026

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Summary

Are you confident speaking with people, organised, and keen to build a long-term career in recruitment? Join a growing business and gain hands-on experience in administration, candidate management, customer service, and sales support while working towards a recognised qualification. No experience needed just enthusiasm and a willingness!

• Wage:

  £12,480 a year

  Minimum wage rates (opens in new tab)

  Please see commission structure below:

• Training course: Business administrator (level 3)
• Hours: Monday - Thursday, 8.30am - 3.30pm (30-minute unpaid lunch) and Friday, 9.00am - 1.00pm

  30 hours a week

• Start date:

  Monday 20 July 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing administrative support to the recruitment and sales team
• Processing candidate and client information accurately
• Maintaining and updating records within the CRM system
• Responding to candidate and client enquiries via telephone and email
• Assisting with booking interviews and coordinating appointments
• Preparing recruitment documents, reports, and correspondence
• Supporting lead generation and candidate attraction activities
• Following up with candidates throughout the recruitment process
• Liaising with clients and candidates to ensure a positive experience
• Maintaining organised electronic filing systems and databases
• Supporting marketing and promotional activities where required
• Completing apprenticeship coursework and training activities

Where you'll work

36 PILKINGTON WAY
CRADLEY HEATH
B64 5RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE RECALVI ENTERPRISE LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Apprenticeship training will be delivered online via Microsoft Teams by a dedicated tutor from Apprenticeship Connect
• Lessons will take place every other week for the first 8 weeks of the programme
• After the initial 8 weeks, lessons will reduce to one session per month
• Each lesson will last approximately 1 hour
• The apprentice will receive 7 paid hours per week to complete assignments, coursework, and off-the-job training activities
• Ongoing support will be provided throughout the apprenticeship programme

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Patience

Other requirements

• Excellent communication skills, both written and verbal
• Positive attitude and willingness to learn
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications
• Comfortable speaking with people over the telephone
• Professional and reliable approach to work
• Ability to work effectively as part of a team
• Interest in recruitment, sales, customer service, or business administration
• Looking for a long-term career with a growing recruitment company

About this employer

Our client is an ambitious and growing recruitment business committed to developing future talent within the industry. They pride themselves on providing excellent service to both candidates and clients whilst creating a supportive environment where apprentices can learn, develop, and progress.

This is an excellent opportunity for someone looking to gain valuable commercial experience whilst building a long-term career within recruitment and business administration.

Company benefits

• Quarterly attendance bonus available for admin staff
• Bonus of £150 awarded if full attendance is maintained each quarter
• Potential commission linked to ensuring debtors are kept up to date

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• HR roles 
• PA roles 
• Recruitment Consultant

Ask a question

The contact for this apprenticeship is:

THE RECALVI ENTERPRISE LTD

The reference code for this apprenticeship is VAC2000039193.

Apply now

Closes in 18 days (Monday 13 July 2026 at 11:59pm)