Office Administrator Apprenticeship

Monks Coppenhall Academy and Nursery

Crewe (CW1 4LY)

Closes in 14 days (Thursday 9 July 2026 at 11:59pm)

Posted on 25 June 2026

---

Summary

Office Administrator Apprentice supporting school operations, reception and communications. Manage records, emails, events and visitor enquiries, while maintaining confidentiality, safeguarding standards and providing excellent administrative support. 

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, working hours TBC

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The office administrator apprentice is responsible for supporting the administrative, financial and organisational processes within the school. They will also act as an initial point of contact for parents/carers, visitors and other stakeholders, so will be an ambassador for the school and embody the value, vision and ethos of the school in all interactions. 
 
Duties and responsibilities:  

• General administration
• Update manual and computerised record/information systems 
• Update and maintain the school calendar   
• Assist with managing the school’s email inbox, ensuring the school meets its expected response times and that emails are forwarded to the relevant staff member as necessary  
• Manage and organise completed forms from parents and carers 
• Report any issues with the school’s IT systems 
• Organise and distribute incoming and outgoing post  
• Provide administrative support to staff as needed  
• Carry out filing, printing and photocopying. Maintain the operation of the printer and photocopier to ensure it’s ready to use at all times, resolving any issues as necessary  
• Assist with organising parents’ evenings and other meetings and events, including the organisation of rooms and equipment, and providing refreshments as required
• Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times  

Reception:   

• Act as a first point of contact for parents/carers and visitors arriving at the school
• Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner  
• Seek support from other colleagues where necessary to respond to complex enquiries  
• Respond to messages promptly and accurately, passing on information to relevant staff members as necessary  
• Assist staff and pupils with the information and support they need 

Safeguarding:

• Control access to the school in line with the school’s safeguarding procedures, including signing in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures  
• Be alert to unknown individuals on the school premises and report any concerns in line with the school’s procedures  
• Administer the school’s filtering and monitoring system for online safety, and escalate any safeguarding concerns following the correct safeguarding procedures 

Written communication: 

• Write and send email responses that are professional and uphold the school’s vision and values    
• Update and distribute online and offline communications (e.g. letters, newsletters, social media posts, etc.) to parents, staff and other stakeholders   

Other areas of responsibility:  

• Read and follow the relevant school policies
• Undertake training required to develop in the role  
• Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy 

Where you'll work

Monks Coppenhall Primary School
Remer Street
Crewe
CW1 4LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

In-house training plus the candidate will follow a Level 3 apprenticeship programme and study towards a Level 3 Apprenticeship in Business Administration. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Ability to respond effectively
• Ability to plan
• Ability to use own initiative
• Ability to take action
• Ability to use IT packages
• Use of office equipment
• Build relationships
• Understand data protection
• Understand confidentiality
• Understanding of safeguarding
• Commitment

About this employer

Our educational vision is to be a place;

• Of high aspirations, excellence, enjoyment and discovery.
  Where everyone feels valued and achieves to the best of their potential.
• Where self-discipline and very good behaviour is expected.
• Where all learners are treated fairly and given equal opportunities.
• Where learners are able to make positive contributions to society and are prepared for future technologies.
• Where we create motivated, lifelong learners and safely use a range of technologies to enhance and support learning.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential progression to a higher-level apprenticeship or permanent position upon completion.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Smythe

becky.smythe@ccsw.ac.uk

The reference code for this apprenticeship is VAC2000039179.

Apply now

Closes in 14 days (Thursday 9 July 2026 at 11:59pm)