Apprentice Hire & Sales Coordinator
GAP GROUP LIMITED
Colchester (CO28HF)
Closes in 12 days (Monday 6 July 2026)
Posted on 24 June 2026
Contents
Summary
As an Apprentice Hire & Sales Co-ordinator (HSC), you will be enrolled in a blended learning programme, where you will gain a Level 3 Customer Service Specialist qualification through a combination of on-the-job experience and online training delivered by a leading training provider.
- Wage
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£17,860 a year
Minimum wage rates (opens in new tab)
under 18's will be required to work a maximum of 39 hours per week with a starting salary of £16,224 annum. After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group.
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, 7:30am/8:30am to 4:30pm/5:00pm
42 hours 30 minutes a week
- Start date
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Monday 27 July 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This programme covers all the essential skills and principles you will need to become a HSC and you'll learn how to run an effective hire desk, including stock control and purchasing, driving sales and managing customer queries effectively whilst co-ordinating drivers to ensure customers' needs are met.
You'll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk.
Where you'll work
Colchester Plant Tools
12 Grange Way Whitehall Industrial Estate
Colchester
CO28HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BMS PROGRESS LLP
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
A mixture of on the job experience and online training through a leading training provider
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Patience
Other requirements
To apply for the GAP Group Apprenticeship Programme you will need to demonstrate the following:
o 4 GCSE Grades C/D
o A keen interest in customer service and sales
o High level of attention to detail and accuracy
o Good communication and IT skills
About this employer
Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.
https://www.gap-group.co.uk/ (opens in new tab)
Company benefits
25 days’ annual leave plus bank holidays, option to buy 5 extra days, contributory pension, life assurance, company-funded social events, Cycle to Work scheme, and wellbeing support including, flu jabs and eye tests.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- After successful completion of Year 1 you will automatically be placed on the National Minimum Wage rate for your age group
Ask a question
The contact for this apprenticeship is:
BMS PROGRESS LLP
linda.hepburn@gap-group.co.uk
The reference code for this apprenticeship is VAC2000039085.
Apply now
Closes in 12 days (Monday 6 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.