IT Support Technician Apprentice

IT AUXILIUM LTD

GREAT CAMBOURNE, Ipswich

Closes in 29 days (Friday 24 July 2026)

Posted on 25 June 2026

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Summary

We are looking for an enthusiastic and motivated IT Support Technician Apprentice to join our growing team. This is an excellent opportunity for someone looking to build a career in IT whilst gaining hands-on experience and industry-recognised qualifications.

Wage

£17,550 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.

Whilst the role is primarily remote-based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.

Your responsibilities will include:

Helpdesk & Customer Support:

  • Providing first-line technical support via telephone, email and remote support tools
  • Logging, updating and managing support tickets through the service desk system
  • Diagnosing and resolving common hardware, software and connectivity issues

Microsoft Cloud & Identity:

  • Supporting Microsoft 365 environments including user administration and troubleshooting
  • Managing user accounts and permissions via Entra ID

Hardware & Infrastructure:

  • Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
  • Supporting network infrastructure including switches, firewalls and wireless networks

Field & Project Support:

  • Assisting with customer installations and on-site support visits across the East of England and wider area
  • Supporting project delivery and customer onboarding activities

Security & Compliance:

Assisting with cybersecurity, Cyber Essentials and information security activities

Administration & Documentation:

  • Creating and maintaining technical documentation and knowledge base articles
  • Maintaining accurate asset registers, customer records and inventory systems
  • Liaising with suppliers and technology partners where required

During your apprenticeship you will gain practical experience with:

  • Microsoft 365
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune
  • Windows 11
  • Networking technologies
  • Custom healthcare and line-of-business applications
  • Endpoint management solutions
  • Cybersecurity tools and best practices
  • Remote support and monitoring platforms

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • UNIT 9, CAXTON HOUSE, BROAD STREET, GREAT CAMBOURNE, CB23 6JN
  • Ipswich Station, Burrell Road, Ipswich, IP2 8AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Training will be delivered remotely and will involve regular 1-to-1 sessions with a Digital Skills Trainer, self study on our online learning experience platform FUSE and group workshops

Requirements

Essential qualifications

GCSE in:

  • English (grade 9 – 4 (A *– C))
  • Maths (grade 9 – 4 (A *– C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills

Other requirements

  • Full UK driving licence and access to a vehicle
  • Ability to travel to customer sites when required

About this employer

IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.

https://gpitservices.co.uk (opens in new tab)

Company benefits

  • 25 days annual leave plus bank holidays
  • Additional birthday day off
  • Company pension scheme
  • Paid volunteer days
  • Industry training and development opportunities
  • Microsoft certification opportunities

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

The reference code for this apprenticeship is VAC2000039082.

Apply now

Closes in 29 days (Friday 24 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.