Postgraduate Medical Education Administration Apprentice

South Warwickshire NHS Foundation Trust

Warwick (CV34 5BW)

Closes in 12 days (Monday 6 July 2026)

Posted on 24 June 2026

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Summary

The post holder will be responsible for providing a high quality, comprehensive administrative support to Postgraduate Medical Education Department working alongside team members ensuring a high customer service level is maintained.

Wage

£18,954 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will be employed by the South Warwickshire Foundation Trust to undertake a 15/18-month apprenticeship programme depending on the level of qualification enrolled onto. The training programme will produce a recognised national apprenticeship qualification in Level 2 Customer Service Practitioner or a Level 3 Qualification in Business Administration dependant on previous level of education. During the apprenticeship, you will learn to complete a range of skills and tasks within timescales to a competent standard.

The Apprentice will:

  • Attend college/study sessions as required
  • Work with an assessor/mentor to develop a work-based portfolio
  • Undertake work-based assessments
  • Complete assignments/projects relating to their apprenticeship standards
  • Present evidence portfolios for assessment within specific time frameworks

To be trained to carry out all aspects of administration for the Postgraduate Medical Education department and acquire knowledge of administrative systems, office procedures and data input procedures through on-the-job training.

Where you'll work

Lakin Road
Warwick
CV34 5BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PIER TECHNOLOGY LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Attend college/study sessions as required
  • Work with an assessor/mentor to develop a work based portfolio
  • Undertake work-based assessments

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

South Warwickshire NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our recent inspection.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

In a permanent role and potential progression onto a higher apprenticeship.

Ask a question

The contact for this apprenticeship is:

South Warwickshire NHS Foundation Trust

Leigh-Ann Johnston

leigh-ann.johnston@swft.nhs.uk

The reference code for this apprenticeship is VAC2000039066.

Apply now

Closes in 12 days (Monday 6 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.