IT Support Technician Apprentice (L3)

WOLVERHAMPTON GRAMMAR SCHOOL LIMITED

WOLVERHAMPTON (WV3 9RB)

Closes in 16 days (Friday 10 July 2026 at 11:59pm)

Posted on 24 June 2026

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Summary

We are seeking an enthusiastic and motivated IT Support Technician Apprentice to join our IT team. This is an exciting opportunity to gain hands-on experience supporting a busy school environment. You will play a key role in ensuring the smooth running of IT services across the school, supporting both staff and students.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line IT support via the school’s helpdesk, ensuring timely response and resolution of support tickets  
  • Support the school’s 1:1 iPad programme, including device setup, loan stock management, and repairs coordination  
  • Maintain and support classroom technology such as interactive whiteboards, projectors, and AV equipment  
  • Assist with the setup, configuration, and maintenance of IT equipment including iPads, laptops, desktops, and printers  
  • Help manage user accounts, passwords, and permissions (e.g., Microsoft 365, Active Directory, Apple School Manager, MDM systems)  
  • Support network maintenance tasks, including Wi-Fi connectivity and basic infrastructure support  
  • Troubleshoot hardware, software, and network issues across the school  
  • Maintain accurate IT asset records and documentation of issues and resolutions  
  • Assist with IT projects such as device rollouts and classroom upgrades  
  • Support safeguarding measures by ensuring IT systems are used safely and appropriately  

Where you'll work

WOLVERHAMPTON GRAMMAR SCHOOL
COMPTON ROAD
WOLVERHAMPTON
WV3 9RB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Expected duration of apprenticeship: 17 months 
  • Apprenticeship level: Level 3 (Advanced) 
  • Programme: Information Communications Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. 

The training covers the following core occupational duties: 

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills

Other requirements

  • It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship
  • If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships
  • This role requires an Enhanced DBS check if successful

Eligibility:

You must meet the following eligibility criteria to apply for the role: 

  • Have been a UK/EEA resident for the last 3 years 
  • Hold valid residency status 
  • Have the right to work in the UK  

About this employer

Wolverhampton Grammar School is a leading independent co-educational school with a proud history dating back to 1512. We are committed to academic excellence, innovation in teaching, and providing a supportive environment where both students and staff thrive. 

Safeguarding Information  
In line with Keeping Children Safe in Education 2025, and as part of our recruitment process, the School will carry out an online search on all shortlisted candidates. This is to help identify any incidents or concerns that are publicly available which may pose a safeguarding risk or bring the School into disrepute. Any such findings will be shared with the recruitment manager and may be discussed at interview.  


We are deeply committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. All necessary Safeguarding checks will be undertaken which must have satisfactory outcomes, otherwise the conditional job offer may be withdrawn. These include an enhanced DBS check with Children’s Barred List information, identity checks, online checks, and verification of professional qualifications and references. Further details are available in Keeping Children Safe in Education (KCSIE) 2025.  


This role has been assessed as working in regulated activity and is subject to an Enhanced DBS plus Children’s Barred List Check. It is a criminal offence to apply for this role if you are barred from engaging in regulated activity relevant to children.  


This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975, as amended). Certain convictions or cautions are considered ‘protected’ and need not be disclosed. Guidance on disclosure is available on the Ministry of Justice website: Rehabilitation of Offenders Act 1974  


For information on the filtering of cautions and convictions, visit the DBS Filtering Guidance: DBS Filtering Guidance  


As a School, we are committed to ensuring that during all stages of recruitment and selection, no applicant is disadvantaged or discriminated against based on any protected characteristics under the Equality Act 2010.  

https://www.wgs.org.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Brooke Hutton

b.hutton@learn-tech.com

The reference code for this apprenticeship is VAC2000039040.

Apply now

Closes in 16 days (Friday 10 July 2026 at 11:59pm)