Apprentice Library Assistant (Level 2) Formby Library

Sefton Metropolitan Borough Council

Formby (L37 4AN)

Closes in 15 days (Thursday 9 July 2026)

Posted on 24 June 2026

Print

Contents

Summary

The Library Service are looking to recruit an Apprentice Library Assistant who is passionate about this service, whilst also being committed and motivated to complete the programme. The main base of this role would be located in Formby Library, and also supporting other libraries across the borough.

Wage

£14,976 to £23,793.12, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Salary age dependent, as below:

Age 16-17, £ 8.00 per hour (£15,017 per annum)

Age 18-20, £ 10.85 per hour (£20,367 per annum)

Age 21+, £ 12.71 per hour (£23,858 per annum)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am- 5.00pm (7.20 hours per day). Every other Saturday morning.

36 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

MAIN DUTIES:

  • Maintain a high-quality, efficient, courteous and helpful standard of library service for library users
  • Undertake all operations necessary for the continued effectiveness and safe delivery of the library service
  • Undertake admin and daily/weekly financial routines, and maintain all records to comply with data protection and designated requirements
  • Support stock promotion and procedures within the library service
  • Contribute to and participate in appropriate library service initiatives in co-operation with library staff

Where you'll work

Formby Library
Duke Street
Formby
L37 4AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Services Practitioner qualification
  • Training will be delivered at the workplace
  • Functional Skills in maths and English, if required

Requirements

Essential qualifications

GCSE in:

  • English (grade D/E and above (3-2 and above))
  • Maths (grade D/E and above (3-2 and above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

The post is based at Formby Library, Duke Street, Formby L37 4AN whilst also supporting other libraries across the borough.

About this employer

Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme.

http://www.sefton.gov.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The Apprentice will receive on programme support from an Apprenticeship Officer and redeployment support during the last 2 months of their Apprenticeship contract
  • Job seeking support is also included

Ask a question

The contact for this apprenticeship is:

Sefton Metropolitan Borough Council

Apprenticeship Team

Apprenticeships@sefton.gov.uk

0151 934 2448

The reference code for this apprenticeship is VAC2000038973.

Apply now

Closes in 15 days (Thursday 9 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.