Customer Service Apprentice

TODAY TEAM LTD

RISLEY (WA3 6BL)

Closes in 30 days (Friday 24 July 2026 at 11:59pm)

Posted on 24 June 2026

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Summary

Gain a nationally recognised Customer Service qualification while working in same-day logistics. Learn customer service, job booking, supplier liaison and operational support. Full training provided, with the opportunity to gain valuable experience and progress into a Logistics Coordinator role.

Wage

£21,840 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
09:00 - 17:00, Monday to Friday (35-hours per week) 1-hour lunch break

35 hours a week

Start date

Monday 17 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Learning about same-day logistics operations and developing the skills required to progress into a Logistics Coordinator role
  • Monitoring customer enquiries received into the business and ensuring they are dealt with promptly and professionally
  • Handling inbound customer and sales calls, delivering excellent customer service at all times
  • Assisting with the allocation of customer deliveries to approved suppliers and updating internal systems accordingly
  • Liaising with suppliers to obtain collection and delivery updates and communicating information to customers and colleagues
  • Reviewing delivery paperwork and supporting suppliers in resolving any issues with documentation
  • Following up quotations and customer enquiries to help convert opportunities into live orders
  • Supporting the team in obtaining outstanding purchase orders and resolving any related queries
  • Updating customer records and maintaining accurate information within our CRM and transport management systems
  • Assisting with the identification of new business opportunities and supporting sales and marketing activities
  • Helping to gather and maintain customer and operational information to support reporting and business improvement activities
  • Following up with new customers after delivery to obtain feedback and encourage positive online reviews

Where you'll work

UNIT 7
WHITEFIELD COURT
TAYLOR BUSINESS PARK
RISLEY
WA3 6BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WARRINGTON & VALE ROYAL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2
  • Regular visits from a college assessor, typically on a monthly basis, to review progress and support the apprenticeship programme
  • Practical on-the-job training and development provided by the Logistics Team

Requirements

Essential qualifications

GCSE in:

  • ENGLISH (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

We are based on Taylor Business Park and public transport is very limited so the ability to drive would be essential.

About this employer

Today Team is an award-winning same-day courier and logistics company based in Warrington. For over 21 years, we have built our reputation on delivering exceptional customer service and reliable time-critical logistics solutions across the UK.

Our continued growth is driven by the quality of our people, and we are looking for someone who wants to learn, develop and build a long-term career as part of our successful Logistics Team.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship could lead to a permanent position within the Logistics Team, with the opportunity to progress to Logistics Coordinator and, in time, Senior Logistics Coordinator.

Ask a question

The contact for this apprenticeship is:

TODAY TEAM LTD

Kim Higgins

kim@todayteam.co.uk

The reference code for this apprenticeship is VAC2000038967.

Apply now

Closes in 30 days (Friday 24 July 2026 at 11:59pm)