Level 2 Customer Service Apprentice
NEON DIAGNOSTICS LTD
WITHAM (CM8 3YN)
Closes in 14 days (Wednesday 8 July 2026 at 11:59pm)
Posted on 24 June 2026
Contents
Summary
We are currently seeking a motivated and driven individual to join our rapidly expanding team at a reputable medical device company. The successful candidate will be responsible for delivering exceptional customer service while maintaining composure in high-pressure situations.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday from 8.30am until 5.30pm
40 hours a week
- Start date
-
Monday 13 July 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Taking and processing orders from customers
- Providing excellent customer care and support
- Providing technical support to customers
- Assisting with stock control operations
- Ensuring efficient and accurate order processing
- Overseeing logistics related activites
- Supporting marketing initiatives
- Assisting with any ad hoc tasks that arise
Where you'll work
8 SWANBRIDGE INDUSTRIAL PARK
BLACK CROFT ROAD
WITHAM
CM8 3YN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Patience
About this employer
Focused on improving health and well-being by providing access to high quality, cost-effective products which enable individuals to detect, monitor and manage their medical conditions.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Moving into a permanent full time role
Ask a question
The contact for this apprenticeship is:
NEON DIAGNOSTICS LTD
Cassie
cassie@neondiagnostics.co.uk
The reference code for this apprenticeship is VAC2000038937.
Apply now
Closes in 14 days (Wednesday 8 July 2026 at 11:59pm)