Apprentice Customer Service Parts Advisor
ICARS AUTOMOTIVE LTD
Bristol (BS14 0XD)
Closes in 25 days (Sunday 19 July 2026 at 11:59pm)
Posted on 24 June 2026
Contents
Summary
Not only does working in customer service mean you are the face of the company, but you will also be making customers' lives better! S&B Academy is looking to recruit a Customer Service Parts Advisor. As a parts' advisor, you will work with customers to give advice to improve or fix their car.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
• Monday to Friday
• 9:00am – 5:30pm
• 1-hour lunch break
40 hours a week
- Start date
-
Monday 20 July 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts' advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
Promote good customer relations.
Identify accurately customer requirements.
Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
Maintain and continually improve the quality of service provided to the customer.
Trained – to receive, inspect and check documentation of all incoming parts.
Trained – to adequately package material, which are to be despatched from the parts department.
To carry out any additional duty relative to the parts department as requested.
Where you'll work
Bamfield House
Bamfield
Bristol
BS14 0XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
S & B AUTOMOTIVE ACADEMY LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of an electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
More training information
S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!
S&B has been training apprentices since the 1970s and is one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.
To be considered for this apprenticeship, you must have GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and maths (or equivalent). If your grades are below this, we will discuss your options for taking functional skills in Maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.
As a result, you will receive the following:
- Level 3 Customer service parts
- Level 2 Functional skills in Maths or English (If not already exempt)
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Initiative
- Patience
About this employer
If you are looking for great savings on quality used cars and vans in the Bristol area, then you have reached the right place. iCars Automotive are a specialist used car and van dealer based in Somerset. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At iCars Automotive, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Ask a question
The contact for this apprenticeship is:
S & B AUTOMOTIVE ACADEMY LIMITED
David Watts
dwatts@sandbaa.com
The reference code for this apprenticeship is VAC2000038820.
Apply now
Closes in 25 days (Sunday 19 July 2026 at 11:59pm)