Information Communications Technician Apprentice

THE AXHOLME ACADEMY LTD

SCUNTHORPE (DN17 4HU)

Closes in 12 days (Tuesday 7 July 2026 at 11:59pm)

Posted on 25 June 2026

Print

Contents

Summary

Enjoy problem-solving, hands-on technical work, Clear communicate & work within a team, stay calm under pressure & think logically when troubleshooting have an interest in how technology supports business operations, keen to learn new skills & continuously develop You don’t need prior IT experience, but willingness to learn.

Wage

£13,520 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

This role is term time only and the salary will be Pro-rata.

Training course
Information communications technician (level 3)
Hours
Monday to Friday. 8am - 3pm with 30-minute Lunch break, Term time only.

32 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General duties including: 

  • Assist with the setup, deployment, and maintenance of IT equipment throughout the school
  • Diagnose and repair faults on Chromebooks, laptops, desktops, printers, and other peripheral devices equipment
  • Perform routine maintenance and health checks on school IT
  • Replace faulty hardware components where appropriate
  • Maintain accurate records of repairs, warranties, and equipment inventories
  • Prepare and configure new devices for staff and student use
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Provide first-line technical support to staff and students
  • Respond to IT support requests and troubleshoot hardware and software issues
  • Assist users with basic software applications and educational technologies
  • Escalate complex issues to the IT and Network Manager when required
  • Assist with routine network administration tasks under supervision
  • Support the maintenance of wireless and wired network infrastructure
  • Help monitor the performance and security of IT systems
  • Assist with user account administration and device management systems
  • Maintain and update IT asset registers
  • Assist with stock control and ordering of IT consumables and equipment
  • Help manage the lifecycle of school devices, including deployment, repairs, and disposal
  • Support the IT and Network Manager with day-to-day operational tasks
  • Assist with classroom technology installations and relocations
  • Ensure compliance with school policies, safeguarding requirements, and data protection regulations
  • Participate in apprenticeship training and complete all coursework and assessments required for the qualification
  • Undertake other duties appropriate to the level of the role as reasonably requested

Where you'll work

WHARF ROAD
CROWLE
SCUNTHORPE
DN17 4HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

Training will be at Doncaster College where you will access a wide range of facilities on offer.    

Block release/day release.  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.  

A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION. 

About this employer

Success at The Axholme Academy is achieved through the energy and commitment of students and staff working closely together and also through strong relationships with parents and carers. We match the curriculum that is studied closely with the talents, abilities and ambitions of our students so that individual excellence will be achieved. 

https://www.theaxholmeacademy.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

The contact for this apprenticeship is:

DN COLLEGES GROUP

Katie Westfield

katie.westfield@dncolleges.ac.uk

The reference code for this apprenticeship is VAC2000038794.

Apply now

Closes in 12 days (Tuesday 7 July 2026 at 11:59pm)