IT Apprentice

BLUE PORTAL VOICE & DATA LTD

Barnsley (S75 1JL)

Closes in 14 days (Tuesday 7 July 2026 at 11:59pm)

Posted on 23 June 2026

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Summary

We are looking for an enthusiastic apprentice to join our technical support team as a Support Engineer. This role is ideal for someone at the beginning of their IT career who is keen to gain hands-on experience supporting real customers, systems, and networks while developing their technical knowledge through an apprenticeship. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday - 8.30am-5.00pm.

37 hours 30 minutes a week

Start date

Thursday 30 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Cloud Telephony Support

Create, amend, and maintain cloud-based telephone system configurations

Process customer requests such as:

  • Name changes
  • Call routing updates
  • User and extension management
  • Perform basic system changes on live environments, following agreed processes

Assist users with:

  • Password resets
  • Login issues
  • General system access problems

User Support & Training:

Provide first-line support to end users via phone, email, and ticketing system

Deliver basic to moderate user guidance, such as:

  • Explaining how existing features work
  • Helping users understand the system functionality already in place
  • Ensure issues are clearly logged, tracked, and updated within the internal CRM

Network & Connectivity Support

Support customer network connections by:

  • Running basic diagnostics via online provider portals
  • Identifying common connectivity faults
  • Booking engineer visits where required

Carry out basic network maintenance tasks, including:

  • Changing Wi-Fi usernames and passwords
  • Configuring new routers prior to dispatch
  • Preparing equipment for installation or replacement

Communication & Liaison

  • Speak directly with customers in a professional and confident manner
  • Liaise with third-party providers for telephony and network services

Communicate updates, issues, and resolutions clearly to:

  • Customers
  • Internal team members
  • Maintain accurate records of all work completed in the CRM

Learning & Development

  • Gain hands-on experience supporting live customer systems
  • Learn structured troubleshooting and escalation processes
  • Shadow senior engineers and gradually assist with more complex technical issues
  • Develop technical, communication, and problem-solving skills throughout the apprenticeship
  • Build a strong foundation for progression into a 2nd Line Support role
     

 

Where you'll work

Barnsley Business & Innovation Centre
Innovation Way
Barnsley
S75 1JL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNSLEY COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Delivery to be completed on-site and 6 hours per week off-the-job training either at Barnsley College or your place of work. Student to complete an Advanced Technical Certificate as an Information Communications Technician Level 3 Apprentice. Functional Skills in maths and English, if required. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this employer

Supplier of New and Fully Refurbished IT Hardware, Business Telephone Systems (VoIP & Cloud) and Business Mobile Phone Contracts.

https://blueportal.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possible progression opportunities.

Ask a question

The contact for this apprenticeship is:

BARNSLEY COLLEGE

Amanda ogley

apprenticeships@barnsley.ac.uk

01226216166

The reference code for this apprenticeship is VAC2000038771.

Apply now

Closes in 14 days (Tuesday 7 July 2026 at 11:59pm)