Business Operations Apprentice

South Tyneside Council

Tyne and Wear (NE33 2RL)

Closes in 14 days (Wednesday 8 July 2026)

Posted on 24 June 2026

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Summary

We have an exciting role on offer within our Digital and ICT Service as a Level 3 Business Operations Apprentice. We are looking for an enthusiastic, conscientious and self-motivated person with excellent interpersonal and IT skills, with an interest in gaining experience of working in D&ICT.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, times to be confirmed.

  37 hours a week

• Start date:

  Monday 10 August 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. To support the management of the D&ICT Contracts. You will:

• Support the Business Operations Manager and Administrator in managing the ordering process for D&ICT third party contracts.
• Support the Business Operations Manager and Administrator in Contract Monitoring and recording budget costs.

2. To provide a range of purchasing and administrative functions. You will:

• Carry out the day-to-day purchasing requirements for the D&ICT Service – stationery, IT peripherals and office consumables.
• Ensure that the receipting of invoices for D&ICT purchases is completed accurately and in a timely manner. Liaise with service team leaders to ensure that goods and services are received before invoice receipting.

3. To ensure that all data and information is managed securely and in line with all internal and external requirements. You will:

Ensure full compliance with the GDPR, all other relevant legislation and compliance standards, and internal policies and procedures. 

Where you'll work

Town Hall
Westoe Road
South Shields
Tyne and Wear
NE33 2RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Desirable qualifications

Level 2 in:

Business Administration (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Time Management

About this employer

At South Tyneside Council, we care about our employees. Our goals are to:

"Attract, recruit and retain talented and motivated people who embody our values and behaviours, to deliver our core services and ambitious programme of transformation."

We want the Council to be a workplace where:

our employees are our most valuable resource
our work is rewarding and makes a real difference to local residents
employees are supported to develop skills and gain knowledge
all backgrounds, abilities, and personalities are valued
everyone is treated as an equal with respect
we have a positive, flexible working culture that supports employee health and wellbeing
employees have the resources and support needed to do their jobs effectively
employees take responsibility for their work and results
different views are listened to and contributions recognised
we work as a team to achieve shared goals

https://www.southtyneside.gov.uk/article/19575/About-the-Council (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC2000038751.

Apply now

Closes in 14 days (Wednesday 8 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.