IT Support Technician Apprentice

Blackdown Education Partnership

Taunton (TA3 7FD)

Closes in 15 days (Wednesday 8 July 2026 at 11:59pm)

Posted on 23 June 2026

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Summary

We are seeking a motivated and enthusiastic Primary IT Support Apprentice (Level 3 Information Communication Technician) to join our Central IT Team, supporting the delivery and development of high-quality IT services across our Trust, with a particular focus on our Primary Schools and Central Team. 

Wage

£15,392 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Typically, Monday to Friday 8.30am- 4.30pm, there may be some flexibility and a working pattern will be agreed with the post-holder on appointment.

37 hours a week

Start date

Monday 13 July 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working alongside our experienced central team and school-based technicians, you will assist in delivering day-to-day IT support, responding to helpdesk requests, and supporting users across a range of devices and systems commonly used in Primary settings. You will also contribute to service improvements and develop your skills in line with best practice and national standards.  

Main Duties and Responsibilities: 

  • Provide first-line IT support to staff across five primary schools within the trust, both remotely and through on-site visits
  • Support teaching and administrative staff with day-to-day IT issues, ensuring minimal disruption to learning and school operations
  • Provide support to the central IT team, assisting with shared systems, services and trust-wide initiatives
  • Provide occasional support to other schools within the trust as required

Technical Support: 

Assist in the setup, maintenance and troubleshooting of: 

  • Windows-based desktops and laptops
  • Tablets and other mobile devices
  • Printers and peripherals
  • Support classroom technology, including interactive whiteboards and display panels
  • Provide support for VoIP telephone systems, including user setup and basic fault resolution. 

Systems & Cloud Services: 

Support and maintain cloud-based platforms and services, including: 

  • Web filtering and safeguarding systems
  • Cloud identity and access systems (e.g. account login issues)
  • File storage and collaboration tools
  • Perform basic user administration tasks, including account creation, password resets and permissions management.

Networking & Infrastructure:

Assist with basic network support, including:

  • Wired and wireless connectivity issues
  • Device network configuration
  • Reporting faults to senior staff or third parties

Helpdesk & Customer Service 

  • Log, monitor and update incidents using the trust’s IT helpdesk system, ensuring accurate records and timely resolution
  • Communicate clearly with users of varying technical ability, providing excellent customer service at all times
  • Escalate complex issues to senior IT staff in line with procedures

Deployment & Maintenance: 

  • Assist with installation, configuration and deployment of new devices and software
  • Support routine maintenance tasks and updates across school systems
  • Help with IT projects such as device rollouts, upgrades and system improvements

Security, Safeguarding & Compliance

  • Follow all IT security policies, safeguarding requirements and GDPR/data protection standards
  • Support the safe use of technology in schools, including awareness of filtering and monitoring systems

Working Across Schools: 

  • Travel between school sites to provide on-site technical support as required
  • Build positive relationships with staff across multiple locations

Health and Safety:  

  • Liaise with premises staff and specialist contractors to ensure the safety of any IT works particularly the safe management of asbestos, working at height and electrical risks
  • Ensure that equipment is installed in line with relevant health and safety guidance and policies

Conduct & Professional Development: 

Understand the role of safeguarding within the context of IT in schools and the wider context across the trust

Where you'll work

Egremont Road
Trull
Taunton
TA3 7FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Expected duration: 17 months 
  • Apprenticeship level: Level 3 
  • Programme: Information Communications Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Standard. 

The training covers the following core occupational duties: 
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Eager to learn
  • Positive and confident
  • Approachable
  • Genuine interest in IT

Other requirements

Requirements:

  • Education to GCSE standmd, minimum of 5 GCSE including Maths, English and Science Grades A-C or equivalent
  • Level 3 qualification in IT or equivalent (desirable)
  • Full, clean driver’s license (essential) 

You must meet the following eligibility criteria to apply for the role:

  • Have been a UK/EEA resident for the last 3 years 
  • Hold valid residency status 
  • Have the right to work in the UK  

About this employer

At BEP, we are committed to providing a consistent, reliable, and effective IT support service that enables both staff and pupils to access exceptional learning opportunities. This role will provide hands-on experience working within Primary school environments, helping support teaching and learning through technology. For an informal discussion about the post, please contact Matt Norman via ‘normanm@bep.ac’ 

Special Factors:
This role will involve regular travel to schools within the Trust (and new ones that may join in the future). The reimbursement of travel costs to schools, other than the location of the central Trust office, will be as per the Trust’s travel policy.  A valid driving licence and access to a vehicle (including business use insurance) is essential for the role. 
 
This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed.    
 
The Trust seeks to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled person. 
 
As this post meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to an Enhanced Disclosure and Barring Service Check (DBS) before the appointment is confirmed. This will include details of ALL cautions, reprimands or final warnings as well as convictions, whether “spent” or “unspent”. Criminal convictions will only be taken into account when they are relevant to the post. 

https://www.bep.ac/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is an excellent opportunity for someone looking to start a career in IT, gaining practical experience in troubleshooting, device setup, supporting classroom technology, and maintaining systems, while working towards a recognised Level 3 qualification. 

Develop skills in: 

  • Troubleshooting and fault finding
  • IT systems and infrastructure
  • Customer service and communication
  • Basic networking and security principles

Attend training, complete coursework and maintain evidence required for the apprenticeship.

Apply learning in the workplace to improve service delivery and technical capability. 

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Brooke Hutton

b.hutton@learn-tech.com

The reference code for this apprenticeship is VAC2000038642.

Apply now

Closes in 15 days (Wednesday 8 July 2026 at 11:59pm)