Digital Systems & Automation Apprentice
NATIONAL LEARNING GROUP
Gateshead (NE11 9HU)
Closes in 30 days (Friday 24 July 2026 at 11:59pm)
Posted on 24 June 2026
Contents
Summary
The Digital Systems & Automation Apprentice will support and improve business systems, CRM platforms, and operational processes.
Working with the IT & Systems Manager, they will gain experience in CRM administration, automation, technical support, reporting, data management, AI tools, and systems integration.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, 9am - 5pm
37 hours 30 minutes a week
- Start date
-
Monday 27 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
CRM & Business Systems Support:
- Support the administration and ongoing development of HubSpot CRM
- Assist with the creation and maintenance of properties, views, pipelines, workflows, and user permissions
- Help investigate and resolve CRM related issues raised by staff
- Support data quality audits and identify opportunities for process improvement
- Assist with system configuration across HubSpot, TutorBird, Aircall, and other business platforms
- Support the implementation of new features and enhancements across business systems
User Management & Technical Support:
- Assist with onboarding and offboarding users across business systems
- Create and manage user accounts, permissions, and access requests
- Provide first line support for staff, tutors, and operational teams
- Investigate issues and escalate more complex problems where appropriate
- Maintain records of support requests and resolutions
- Support software setup and account provisioning activities
Reporting & Data Analysis:
- Create and maintain operational reports and dashboards
- Support data validation and auditing activities
- Assist management teams with information requests and business reporting
- Investigate anomalies within CRM and operational data
- Support improvements to reporting processes and business intelligence outputs
Automation & Development:
- Assist in developing internal tools, automations, and workflows
- Support development projects using Python, APIs, AI tools, and automation platforms
- Help test new functionality and system enhancements before deployment
- Maintain documentation relating to automations and internal tools
- Participate in code reviews and follow established development processes
Systems Administration:
- Assist with maintaining business systems and software platforms
- Support software licensing and system administration activities
- Help monitor system performance and identify improvement opportunities
- Maintain accurate documentation of systems, processes, and configurations
- Work with third party suppliers and technology partners when required
Security & Compliance:
- Follow data protection and information security procedures
- Support user access reviews and permissions audits
- Assist with safeguarding sensitive information and organisational data
- Help maintain compliance with organisational policies and procedures
Where you'll work
2 a B Waterside Drive
Dunston
Gateshead
NE11 9HU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
IT Solutions Technician Level 3.
This apprenticeship combines practical work experience with online learning. Apprentices develop knowledge, skills, and behaviours through their day-to-day role while attending regular online study sessions led by a qualified tutor. Training is delivered remotely, allowing apprentices to learn flexibly while applying their learning in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
National Learning Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. All successful applicants will be subject to appropriate safeguarding and DBS checks.
About this employer
The National Learning Group (NLG) is a UK-based tutoring provider specialising in online one-to-one and small group education.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
After successful completion of the apprenticeship, learners can progress into a permanent role within the organisation.
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000038621.
Apply now
Closes in 30 days (Friday 24 July 2026 at 11:59pm)