Apprentice Colleague Experience Co-ordinator

Bromford Flagship LiveWest (BFL)

Wolverhampton (WV10 6TB)

Closes in 10 days (Friday 3 July 2026)

Posted on 22 June 2026

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Summary

Are you organised, curious, and ready to begin a career in Human Resources? 

We’re looking for a Colleague Experience Apprentice to join our People Services team, supporting colleagues throughout their journey with Bromford Flagship LiveWest — from new starters, to role changes and beyond.

 

• Wage:

  £15,392 to £24,454.04, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

  • A choice of pension schemes with employer contributions of up to 10%
  • Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

• Training course: HR support (level 3)
• Hours: Monday to Friday Varied Hours Travel may be required on occasions

  37 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing

• Supporting colleagues and leaders with day-to-day HR queries and administration
• Maintaining accurate records across HR systems, ensuring data is up to date and compliant
• Assisting with key processes such as right-to-work checks and DBS applications
• Working closely with payroll to support accurate and timely payments
• Supporting the coordination of colleague lifecycle activities, including onboarding and changes
• Gaining exposure to HR processes, including absence, performance and employee relations activities
• Identifying opportunities to improve processes and sharing ideas with the team

Where you'll work

Venture Court, Broadlands
Wolverhampton
WV10 6TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

What you can expect from us

• A structured development programme combining practical experience and learning
• Support from a dedicated mentor and experienced People Services team
• A recognised Level 3/CIPD qualification
• The opportunity to build valuable HR knowledge, including compliance, systems, and employee lifecycle processes
• A supportive environment aligned to our values: Customer-driven, Ambitious, and All-in

More training information

All Apprentices are provided with 20% off job training as part of their Apprenticeship

Requirements

Essential qualifications

GCSE in:

• English (grade Grade C/4 to 9)
• Maths (grade Grade C/4 to 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Resilience

About this employer

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

https://www.bfl-places.co.uk/futurecareers/ (opens in new tab)

Company benefits

• Flexible and hybrid working - support working across our main locations 
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is an 18 month fixed term contract with progression pathways available to all Apprentices after successful completion of EPA.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprenticeships@bromford.co.uk

The reference code for this apprenticeship is VAC2000038526.

Apply now

Closes in 10 days (Friday 3 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.