IT Technician Apprentice
SMITH INSTITUTE LTD
Oxford (OX2 0JB)
Closes in 23 days (Friday 17 July 2026)
Posted on 24 June 2026
Contents
Summary
Smith Institute would like to appoint a friendly and approachable Information Communications Technician apprentice to join a busy team responsible for business systems, infrastructure and computing in a rapidly evolving IT environment. The IT Apprentice supports the work of the IT Manager while actively gaining new knowledge and skills.
- Wage
-
£19,000 a year
Minimum wage rates (opens in new tab)
The organisation also offer 12% pension contributions, up to a 15% bonus yearly, and 25 days holiday per year (pro-rated)
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 10 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an IT Apprentice for Smith Institute your duties would include but are not limited to:
- Provide timely support to your colleagues in person, by email and using remote access tools
- Configure and maintain company laptops and phones
- Help to ensure that office IT equipment is always available and fit for use
- Assist the Business Systems Manager, Head of Computing and Digital Solutions Engineers in supporting day to day operations
- Help to monitor and maintain cyber security across our systems
- Assisting the IT Manager and Computer Systems Manager in supporting the Institute’s day to day operations
- Where directed, responding to requests, issues and to IT failures to minimise disruption to staff and projects
- Where directed, monitoring and maintenance of IT security in accordance with HBG.5 Security of Computer Systems
- Where directed, monitoring and maintenance of cyber security (ATP quarantine, reports from staff, external cyber reports etc)
- Assisting in restoring IT capabilities following hardware or software failures
- Assisting in developing the Institute’s systems and processes to ensure continued Cyber Essentials PLUS accreditation
- Assisting in maintaining staff awareness of cyber threats, including annual training
- When invited, participating in the IT Management meeting with ITM, CSM and CTO
- Working collaboratively with colleagues to maintain the Institute’s core values
- Taking responsibility for safeguarding their own health and safety and that of others in the course of carrying out their duties
- Compliance with all of the Institute’s policies and procedures, having particular regard to data protection policies
- Taking part in scheduled team meetings and contributing proactively towards furthering the business aims of the Institute
- Any other reasonable duties assigned by the line manager or CEO deemed commensurate with the post
Where you'll work
Willow Court
West Way
Minns Business Park
Oxford
OX2 0JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
- Hardware and Networking
- Software and Security
- ICT Administration
Requirements
Essential qualifications
GCSE in:
- Any (grade 4 or above)
- Any (grade 4 or above)
- English (grade 4 or above)
- Mathematics (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Analytical skills
- Hardware/Software Knowledge
- Practical IT Experience
Other requirements
- You will live in easy reach of our office in Oxford and is an office based role
- Hybrid and remote working will be considered
About this employer
Smith Institute is a leading provider of advanced mathematics, data science, and AI-driven solutions, helping organisations make confident decisions in complex environments. Founded on expertise shaped by work on the Apollo moon landing mission, the Institute combines rigorous analytical thinking with practical application to deliver impactful, real-world outcomes. Today, Smith Institute partners with clients across government and industry worldwide, using data, modelling, and AI to drive transformation, enhance decision-making, and create lasting value for business and society.
The Digital Solutions Apprentice supports the work of the Head of Information Security and IT and contributes to the development and delivery of projects while actively gaining new knowledge and skills both on the job and through engagement with the apprenticeship training provider.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Opportunity to progress to a level 4 or Degree level apprenticeship on succesful completion of the level 3 for the right individual
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is VAC2000038501.
Apply now
Closes in 23 days (Friday 17 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.