Field Services Engineer Apprentice
ESP GLOBAL SERVICES LIMITED
Reading (RG2 0SU)
Closes in 25 days (Saturday 18 July 2026 at 11:59pm)
Posted on 22 June 2026
Contents
Summary
Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow. If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Number of Hours: 37.5 hours per week– Monday to Friday only. Day release possible.
Lunch break length: 1 hour
Start Time: 09:00
Finish Time: 17:30.
37 hours 30 minutes a week
- Start date
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Tuesday 1 September 2026
- Duration
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3 years 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide on-site installation, maintenance, and support of IT hardware, including servers, desktops, laptops, network equipment, printers, and specialist technology solutions.
- Diagnose and resolve hardware, software, network, and connectivity issues, ensuring incidents are completed within agreed service levels and customer expectations.
- Perform preventative maintenance, system upgrades, hardware replacements, and equipment migrations to minimise downtime and improve system performance.
- Configure, test, and deploy new IT equipment and software, ensuring all devices meet customer and organisational standards before handover.
- Maintain accurate documentation of work completed, asset information, site activities, and technical findings using service management and ticketing systems.
- Liaise directly with customers, vendors, and technical support teams to coordinate repairs, provide technical guidance, and ensure successful resolution of service requests.
With our employees at the heart of our business, we offer a collaborative approach to work & are always open to new ideas and initiatives from our team.
Passionate about providing excellent customer service, our focus is on hiring the best talent & nurturing them within an environment where they can develop their skills and grow.
If you’re looking to join a team where professional development is second only to customer satisfaction, we’d love to hear from you.
Where you'll work
5 Acre Road
Reading
RG2 0SU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACTIVATE LEARNING
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information communications technicianLevel 3 (A level)
Typical duration: 18 months - Dedicated Performance Coach meeting once a week
- Functional Skills maths and English if applicable
More training information
Field Based in the South of the UK
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
A successful IT Field Services Engineer should enjoy hands-on work and practical problem-solving, with a strong interest in technology and hardware.
The role requires someone who is comfortable working with tools and equipment, installing, maintaining, and repairing IT systems while diagnosing and resolving technical issues. A proactive and customer-focused approach, combined with the ability to work independently in a variety of environments, is essential.
Things to consider:
- The role includes manual handling and the installation of IT equipment at customer sites
- Candidates should be physically capable of lifting and moving equipment safely and be comfortable working in a hands-on technical environment
About this employer
End to End IT services, worldwide, tailored to maximise efficiency and effectiveness across diverse industries.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following completion of the IT Field Services Apprenticeship, the individual would typically progress into a fully qualified IT Field Services Engineer role, taking on greater responsibility for supporting customers, managing incidents, and delivering technical projects independently. With experience, there are opportunities to advance into senior engineering positions, technical specialist roles, team leadership, service management, or infrastructure and network engineering disciplines. The apprenticeship provides a strong foundation for long-term career development within the IT industry, supported by further professional certifications and technical training.
Ask a question
The contact for this apprenticeship is:
ACTIVATE LEARNING
Jenny Hyam
apprenticeships@activateapprenticeships.co.uk
The reference code for this apprenticeship is VAC2000038362.
Apply now
Closes in 25 days (Saturday 18 July 2026 at 11:59pm)