Apprentice Business Administrator
HAKO MACHINES LTD
Wakefield (WF2 8EF)
Closes in 24 days (Sunday 19 July 2026 at 11:59pm)
Posted on 25 June 2026
Contents
Summary
Provide customers with a single point of contact for all service and parts within a defined region, ensuring a consistent experience. Work cross-functionally with stakeholders at all levels - from Field Service Engineers to senior leaders and customer board directors - across our international organisation.
- Wage
-
£18,000 a year
Minimum wage rates (opens in new tab)
The pay may be negotiated and may rise after a probation period has been successfully completed.
- Training course
- Business administrator (level 3)
- Hours
-
8.00am to 5.00pm, Monday to Friday.
37 hours 30 minutes a week
- Start date
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Monday 27 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Nature and scope (including impact of decision-making):
- Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers
- Accurately processing customer orders same day if received by 3pm
- Log all machine breakdowns within 1 hour and liaise with the field service team
- To effectively and efficiently answer service and break down requests from customers, considering at all times the Service Level Agreements in place#
- To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
- Review and process all field service estimates within 24 hours for review and approval by the customer
- Provide customers with official quotations and follow up all opportunities in a timely manner
- To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew
- Active follow up of equipment sold without service contracts
- To deal promptly with any customer complaints acknowledging them within 8 hours of receipt or problems escalating where required
- Processing customer quotes and orders in a timely manner on SAP from various sources (parts / machines / internal / external)
Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Create SAP reports as necessary for designated accounts.
Ensure regular contact with all designated accounts are maintained as per Customer Contact strategy set by the company
To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets.
Day to day management of outstanding orders and back orders, maintain communication with customer providing updates on extended lead times and parts delivery. Escalation of issues effecting fulfillment of orders to Line Manager.
Assist the Customer Support team with any cover requirements that are assigned by your line manager.
Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture
To ensure that the companies Health & Safety regulations are followed at all times.
To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.
Where you'll work
Turner Way
Wakefield
WF2 8EF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VELOCITY 1ST LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/9-4 or equivalent)
- Maths (grade A*-C/9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Initiative
- Development potential
- Drive
- Personal impact
- Tenacity
About this employer
Hako is a global leader in the field of cleaning and municipal technology. With machines characterised by their pioneering and innovative features, high levels of economic
efficiency, environmental focus and user friendliness.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To remain and grow with the business after the successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000038276.
Apply now
Closes in 24 days (Sunday 19 July 2026 at 11:59pm)