Tenancy and Property Management Apprentice

HALTON HOUSING

Cheshire (WA8 0TD)

Closes in 11 days (Wednesday 8 July 2026)

Posted on 26 June 2026

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Summary

Here at Halton Housing, we have an exciting opportunity for an apprentice to join our vibrant organisation. As a Tenancy and Property Management Apprentice, you will play an active role working alongside and supporting the PRS (Private Rental Sector) Property Management and Rent Support Team members to deliver the business objectives.

• Wage:

  £15,392 to £24,454.04, depending on your age

  National Minimum Wage

  Minimum wage rates (opens in new tab)

  Pay is calculated in accordance with the National Living Wage.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 9am to 5pm (with some flexibility required on occasion).

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you will primarily support the Property Services team in the day-to-day management of residential and commercial properties. This is a varied role that offers hands-on experience across lettings, property management, finance, and customer service.  You'll also have the opportunity to work alongside the Rent Support Team of Halton Housing, assisting with projects and reporting.

What you’ll do at work 

• Assist in advertising and marketing vacant properties, including liaising with third-party agents where required.
• Arrange and attend property viewings, supporting prospective tenants throughout the process.
• Support the pre-tenancy process, including referencing and tenant screening.
• Help prepare tenancy agreements, Right to Rent checks, and property inventories.
• Assist with mid-term property inspections and end-of-tenancy “check-out” inspections.

Financial & Rent Administration 

• Support the collection and processing of tenant deposits, ensuring accurate recording on systems and compliance with deposit schemes.
• Assist with rent reviews, queries, and general enquiries from residents.
• Help monitor rent accounts and support the team in achieving income collection targets. 

Property Management Support 

• Assist in monitoring tenancy compliance and escalating issues where needed.
• Support the preparation of documentation for legal proceedings where applicable.
• Help coordinate maintenance and repairs, working with contractors to ensure timely completion.

Health, Safety & Compliance 

• Assist with basic risk assessments and ensure health & safety actions are followed up.
• Support compliance monitoring, including working with internal and external stakeholders.

Performance & Reporting 

• Gain experience in financial administration, including recording transactions and assisting with budgeting processes.
• Support the preparation of performance data and reports for the management team. 

Acquisitions & Sales 

• Assist with the administration of new property acquisitions, liaising with external consultants.
• Support the sales process for properties, including marketing and tracking progress.

What You Will Learn 

• End-to-end property and tenancy management processes. 
• Customer service and stakeholder engagement skills.
• Financial administration and performance reporting.
• Legal and compliance requirements within property services

Where you'll work

Waterfront Point
Warrington Road
Widnes
Cheshire
WA8 0TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The qualification you will be working towards is a Level 3 Business Administration apprenticeship which is delivered in a classroom setting at Riverside College, Widnes once a week.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 (C) or above)
• Maths (grade 4 (C) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working

Other requirements

Due to the nature of this role and the locations of the properties we manage, a full driving licence and use of a vehicle with business insurance is required.

About this employer

With over 7,000 homes and 330 employees, Halton Housing is a business that prides itself on doing things differently. Forward thinking and innovative, our customers sit at the heart of everything we do.

https://www.haltonhousing.co.uk/ (opens in new tab)

Company benefits

• 30 days holiday entitlement, plus bank holidays.
• Buy or sell holidays.
• Flexible/hybrid working.
• Health & Wellbeing Cash Plan.
• Competitive Pension Scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Completion of the Apprenticeship does not guarantee a full-time permanent role at Halton Housing; however, we recruit to the Apprenticeship Programme based on what we believe to be our future workforce requirements.

Ask a question

The contact for this apprenticeship is:

HALTON HOUSING

Karen Lopez

training@haltonhousing.co.uk

01515105151

The reference code for this apprenticeship is VAC2000038270.

Apply now

Closes in 11 days (Wednesday 8 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.