School Receptionist & Administration Apprentice

Chiltern Primary School

Hull (HU3 3PL)

Closes in 24 days (Monday 13 July 2026 at 11:59pm)

Posted on 19 June 2026

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Contents

Summary

Chiltern Primary School is seeking a friendly School Receptionist & Administration Apprentice to join their administration team. This is an excellent opportunity fto gain valuable workplace experience while developing a wide range of administrative and customer service skills within a busy and rewarding school environment.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8am - 4pm

37 hours a week

Start date

Tuesday 8 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception Duties:

  • Providing a professional and welcoming reception service for pupils, parents, visitors and external agencies
  • Answering telephone calls, responding to enquiries and accurately passing messages to the appropriate staff members
  • Greeting visitors, ensuring they are signed in and comply with the school’s safeguarding and visitor procedures
  • Supporting pupils with enquiries and assisting with day-to-day needs in a caring and professional manner
  • Receiving deliveries and ensuring items are passed to the relevant staff members
  • Assisting parents with school systems, including Arbor and Free School Meal voucher processes
  • Handling incoming and outgoing post and correspondence
  • Contacting parents regarding pupil-related matters when required

Administration Duties:

  • Providing general administrative support including photocopying, filing, printing, laminating and preparing documents
  • Maintaining accurate pupil records and updating information on the school’s Management Information System (Arbor)
  • Supporting attendance administration and working closely with the Attendance Team
  • Building positive relationships with parents and carers to support effective communication
  • Updating student records, processing information requests and liaising with central Trust teams
  • Assisting with ordering processes and other administrative tasks as required
  • Supporting school events, trips and wider school activities when needed
  • Undertaking any other duties appropriate to the role as requested by the Administration Manager or Headteacher

Where you'll work

Chiltern Primary School
Chiltern Street
Hull
HU3 3PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The Level 3 Apprenticeship in Business Administration includes:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Working in a primary school is both rewarding and varied, and the administration team plays a vital role at the centre of school life. At Chiltern Primary School, no two days are the same. From welcoming families and supporting pupils to maintaining important school systems and helping organise activities and events, the successful candidate will experience a diverse and meaningful role.

The position offers the opportunity to make a genuine difference to the daily experiences of children, parents and staff while gaining valuable skills and experience in a supportive and friendly environment. It is an excellent first step for anyone looking to build a successful career in administration, customer service or education support.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hbtc.co.uk

The reference code for this apprenticeship is VAC2000038179.

Apply now

Closes in 24 days (Monday 13 July 2026 at 11:59pm)