Customer Relations Apprentice

SWIFT CATERING EQUIPMENT LTD

Basildon (SS15 6EB)

Closes in 26 days (Wednesday 15 July 2026 at 11:59pm)

Posted on 19 June 2026

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Summary

Working with the service desk, the role is to learn all aspects of customer engagement. You will also provide general all round administrative support within the office and gain an understanding of all areas, As part of this position you will be raising invoices on Clik and sending to sage software and sourcing spare parts.

Wage

£15,184 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday ,9.00am - 5.00pm (30 minutes for lunch). Friday, 9.00am - 4.00pm (30 minutes for lunch).

36 hours 30 minutes a week

Start date

Thursday 16 July 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the Service Department which includes:

  • Answering the telephone and logging service calls
  • Arranging for engineers to attend site
  • Inputting data on to clik software (training will be given)
  • Quoting customers
  • Ordering spare parts
  • Checking deliveries
  • Dealing with queries
  • Filing and general administration duties

Where you'll work

10 Braiswick Place
Laindon
Basildon
SS15 6EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will achieve your Level 2 Customer Service Practitioner Apprenticeship Standard
  • There are workshops that you will need to attend via Zoom
  • You will have a Mentor for one-to-one teaching and learning
  • In-house training will be given to support specifics of the role

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative

About this employer

At Swift Catering Equipment we offer you the widest range of products and services available to the commercial catering industry such as design, project management, manufacture and installation. Swift Catering also install professional kitchens in private dwellings.

https://www.swiftcatering.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • There will be ongoing training and development for the right candidate upon completion of their apprenticeship

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea.gregory@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC2000038141.

Apply now

Closes in 26 days (Wednesday 15 July 2026 at 11:59pm)