IS Engineer Apprentice - Police Staff
Nottinghamshire Police
Nottingham (NG5 8PP)
Closes in 13 days (Thursday 2 July 2026)
Posted on 19 June 2026
Contents
Summary
The successful candidate will work alongside IS Engineers to troubleshoot and resolve technical incidents and service requests. As part of this apprenticeship, you will be required to undertake learning as part of your role and complete all base learning, assignments or assessments in conjunction with your training provider.
- Wage
-
£21,109 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm, with 30 minutes for lunch.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Principal Accountabilities:
1 To complete a programme of training conducted alongside the chosen training provider and Nottinghamshire Polices internal departments. As an apprentice you’ll become proficient with on-the-job learning with your employer where you will be released to
study, equating 20% of off the job learning.
2 As a Nottinghamshire Police Apprentice this is a full time course of work and study. You will be required to undertake learning as part of your role and complete all base learning, assignments or assessments in conjunction with your work as required by your training provider. Progress will be monitored by the training provider and Apprentice Officer, however, it is the responsibility of the apprentice to complete all assignments in a timely manner, flagging any issues with their line manager and education representatives.
3 Assist in the installation, configuration, and maintenance of IT hardware, including laptops, desktops, mobile devices, and peripherals
4 Work alongside IS Engineers to troubleshoot and resolve technical incidents and service requests. Support the deployment and management of core applications and systems and ensuring asset records are maintained and kept up to date.
5 Contribute to and support system upgrades, device rollouts, and technology refresh programmes
6 Develop and maintain knowledge articles to support users and colleagues
7 Undertake research, tasks and support the delivery projects relating to your role. Assist the department in collating and presenting information to include contacting departments and external organisations.
8 Deliver service excellence, customer care and display strong customer focus.
9 The apprentice may be required to undertake other duties up to a level consistent with the principal responsibilities of the job.
10 To participate in the Force Career Conversation process and take responsibility for identifying your own professional and career development needs.
Where you'll work
Sherwood Lodge
Arnold
Nottingham
NG5 8PP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road Campus. This attendance is required during term time only.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- IT (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
Internationally famous for Sherwood Forest, home of the Robin Hood legend, the principle of serving and protecting our communities remains just as true as it did back then.
The force has a dedicated workforce of just under 3,800 officers and staff, who are supported by a growing army of hundreds of Special Constables, cadets and volunteers.
Our priorities: engage our communities; create a service that works for local people; become an employer of choice.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential of full time role, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000038065.
Apply now
Closes in 13 days (Thursday 2 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.