ICT Apprentice – Technology & Events Support
THE EVENT BUSINESS LTD
STRATFORD ROAD (OX15 6EP)
Closes on Friday 31 July 2026
Posted on 19 June 2026
Contents
Summary
This apprenticeship offers an exciting opportunity for someone with an interest in both technology and live events. No two days will be the same; you may be setting up laptops and equipment one day, then supporting a live event or helping configure event technology the next.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00
37 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
ICT & Technical Support:
- Support first-line IT assist staff and event teams
- Assist with setup and maintenance of laptops, PCs, printers, and mobile devices
- Support basic networking, Wi-Fi, and internet connectivity
- Assist with required software updates and user accounts
- Support setup and maintenance of event equipment
- Support maintenance of equipment inventory
- Events & Production Support
Assist with preparation and setup for live events:
- Support AV equipment including screens, projectors, sound systems, and lighting
- Help with cabling, staging, and technical event setup
- Assist with event logistics and on-site technical support
- Work alongside production teams during events and installations
- Ensure equipment is safely packed, transported, and maintained
General Duties:
- Support the wider team with administrative and operational tasks
- Deliver excellent customer service to clients and colleagues
- Follow health & safety procedures at all times
- Be willing to work flexibly during busy event periods when required
Skills & Qualities Required:
- Interest in IT, technology, or event production
- Good communication and teamwork skills
- Enthusiastic and willing to learn
- Problem-solving mindset
- Organised and reliable
- Basic understanding of computers and technology
- Full driving licence beneficial but not essential
What We Offer:
- Hands-on experience in both ICT and live events
- Opportunity to work on a wide variety of exciting projects
- Support towards completing an ICT Level 3 Apprenticeship
- Friendly and supportive working environment
- Career development opportunities within the business
Where you'll work
UNIT 16
THE HEATH
ALKERTON OAKS BUSINESS PARK
STRATFORD ROAD
OX15 6EP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Patience
About this employer
The Event Business is looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our growing team. This is a varied and hands-on role combining technology support with live events and production assistance.
The successful candidate will gain practical experience across IT systems, event technology, AV equipment, networking, and day-to-day business support while working alongside experienced professionals in a fast-paced events environment.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potentially full time postion after the apprenticeship
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000038045.
Apply now
Closes on Friday 31 July 2026