Business Administrator Level 3 Apprenticeship
EXTOL ACADEMY TRUST
Billingham (TS23 2HJ)
Closes in 17 days (Friday 10 July 2026 at 11:59pm)
Posted on 23 June 2026
Contents
Summary
Become part of a supportive team at the heart of a thriving school community, gaining hands-on experience in office administration, customer service & school operations working towards a recognised qualification. An excellent opportunity to build your confidence, develop transferable skills and start a career in business administration.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday: 8:00 AM - 4:15 PM
Tuesday: 8:00 AM - 4:15 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:15 PM
Friday: 8:00 AM - 3:30 PM
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting and assisting visitors, parents and pupils at reception
- Answering telephone calls and responding to email enquiries professionally and efficiently
- Maintaining pupil records and updating school management information systems
- Supporting attendance procedures and recording pupil absences.
Preparing letters, reports, newsletters and other school communications - Filing, photocopying, scanning and managing documentation
- Assisting with the organisation of school events, trips and meetings
- Processing orders and supporting general office administration
- Working with staff across the school to provide administrative support where required
- Ensuring confidentiality and data protection procedures are followed at all times
As a Business Administration Apprentice at Roseberry Primary School, you will work as part of the school office team, providing administrative and organisational support to ensure the smooth day-to-day running of the school. No two days are the same in a busy school office. You will gain experience across a wide range of administrative functions while developing valuable skills in communication, organisation, customer service, IT and teamwork. Throughout your apprenticeship, you will receive training and support from experienced colleagues to help you grow in confidence and build a successful career in business administration.
This role is based in a busy primary school office and requires regular interaction with pupils, parents, staff and visitors. You will need to be confident communicating with a range of people, maintain confidentiality at all times and present a professional and friendly manner.
The role involves using computers and office equipment on a daily basis, as well as occasional movement of files, stationery and resources around the school. As part of the school team, you will be expected to support the school's values and safeguarding responsibilities.
You will be required to undertake and successfully complete a recognised First Aid qualification as part of your role, with training provided where necessary.
This post is subject to an enhanced DBS check, satisfactory pre-employment checks and compliance with the school's safeguarding and child protection procedures.
Where you'll work
Marsh House Avenue
Billingham
TS23 2HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- You will work towards the Business Administrator Level 3 Apprenticeship Standard, gaining the knowledge, skills and behaviours needed for a successful career in business administration
- Throughout your apprenticeship, you will receive dedicated support from both Roseberry Primary School and your training provider. You will develop valuable skills in business administration, communication, project management, IT systems, customer service and professional working practices, while applying your learning in a real school environment. Training will include regular one-to-one reviews, coaching and off-the-job learning to support your development and progress
- Training will take place both in school and through your apprenticeship provider. Delivery is expected to be through regular training sessions and workshops during working hours, rather than block release, although this may vary depending on the training provider
- At the end of the programme, you will achieve the Business Administrator Level 3 Apprenticeship Standard. You will also complete an End-Point Assessment, including a knowledge test, portfolio-based interview and project presentation, allowing you to demonstrate the skills and experience you have developed throughout your apprenticeship
- This nationally recognised qualification will provide a strong foundation for future career progression in administration, business support and office management roles
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Roseberry Primary School is a welcoming and ambitious school community where every child is encouraged to achieve their very best. We are committed to inspiring a love of learning, nurturing confidence and kindness, and helping children develop the skills and values they need for the future
Our curriculum is built around community, aspiration and opportunity, providing children with a wide range of experiences that broaden horizons and prepare them for life beyond primary school. We have high expectations for both pupils and staff and are proud of our supportive, inclusive and caring environment
As a Business Administration Apprentice, you will be part of a dedicated team at the heart of school life. You will gain valuable experience in a professional environment where your contribution is valued, while developing the knowledge, skills and confidence needed for a successful career in administration.
Please log onto the School website below and complete the School application form as well
https://www.roseberryprimary.org.uk/vacancies/
https://www.roseberryprimary.org.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- On successful completion of the apprenticeship, you will have developed a broad range of transferable business and administrative skills that are valued across many sectors
- You may progress into a permanent administrative role within a school or educational setting, such as School Administrator, Office Administrator or Reception Administrator. With further experience, you could progress to positions such as Senior Administrator, Office Manager, School Business Manager or Executive Assistant
- The apprenticeship also provides a strong foundation for further professional development, including higher-level apprenticeships and qualifications in business administration, leadership and management
- This apprenticeship is an excellent first step towards a long-term career in administration, business support and school operations
Ask a question
The contact for this apprenticeship is:
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
The reference code for this apprenticeship is VAC2000038027.
Apply now
Closes in 17 days (Friday 10 July 2026 at 11:59pm)