Level 3 Business Admin Apprentice

THE PALLET COMPANY LTD

Cradley Heath (B64 5PY)

Closes in 12 days (Monday 6 July 2026 at 11:59pm)

Posted on 24 June 2026

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Summary

As an enthusiastic and dedicated team member, you will assist with supporting the sales team with administrative tasks to ensure the smooth running of our sales of the department. This position will involve the processing of orders, keeping working day diary up to date and producing delivery notes for daily orders.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday, Shifts to be confirmed

40 hours a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to sales email inbox
  • Data entry onto the diary for delivery and collections
  • Confirm with St Helens/Managers re-delivery dates liaise back to the customer
  • Produce delivery notes
  • Check PO – prices/delivery address corresponds with what we have on sage/diary
  • Hand out equipment to staff when required - blades/gloves/bump caps/chalk/spray paint/ masks/eye protection
  • Order PPE through accounts – Gloves/Hi-Vis/chalk/spray paint all PPE
  • Sign in all visitors attending site
  • Check sheets are ready to sign each week, forklift truck/gloves signing out and daily checks for JCB
  • Once Manager has approved Annual Leave for warehouse/yard staff add to the diary.
  • Filing defect sheets
  • Making Drinks for fellow colleagues & visitors

Where you'll work

The Pallet Group Trading Estate
Powke Lane
Cradley Heath
B64 5PY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SANDWELL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

About this employer

We are a well-established business that has been operating within the pallet industry for over 25 years. With a breadth of knowledge and experience we can meet your every requirement.

You can find us at our main location in Cradley Heath with a second site in Tipton, and a Third site in St Helens.  We take pride in our work, and are always available from 8:00-17:00 with a professional and friendly service

https://www.thepalletcompany.co.uk/about-us.html (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Study towards a recognised qualification (Level 3 Business Administration)

Opportunities to progress into roles like:

  • Administrative Assistant
  • Office Manager

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

The reference code for this apprenticeship is VAC2000037846.

Apply now

Closes in 12 days (Monday 6 July 2026 at 11:59pm)