Customer Service Apprentice

STOURBRIDGE AUTOMOTIVE LIMITED

STOURBRIDGE (DY9 7ND)

Closes in 16 days (Friday 3 July 2026 at 11:59pm)

Posted on 17 June 2026

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Summary

We are looking for a full-time Service Advisor Apprentice to learn and assist with the running of this award-winning garage business.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Working hours - 5-days a week - full time (8:15am - 5:45pm), working days TBC.

37 hours a week

Start date

Monday 6 July 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A varied role within the Automotive Industry, learning on the job alongside the front of house team, assisting with all level of service advisor and customer service work passing through a busy forward focused business with a real opportunity for career progression.

The role:

  • Customer service experience, dealing with customers by telephone, email, text and face to face visits
  • Processing work using a company garage management system
  • Parts ordering
  • Allocating parts to jobs and processing returns
  • Data entry and CRM
  • Using AI integrations
  • Customer follow up calls
  • Assisting with garage management system (all training provided)

Where you'll work

UNIT 6
GAINSBOROUGH TRAD ESTATE
RUFFORD ROAD
STOURBRIDGE
DY9 7ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will attend online lessons, once every other week, to work towards their Customer Service Practitioner Level 2 Apprenticeship standard. 

In addition, they will be allocated with their assessor who will visit them within the workplace once every 6-8 weeks.

The apprentice will complete a minimum of 6 hours off the job each week.

Requirements

Essential qualifications

GCSE in:

  • English (grade D/3)
  • Maths (grade D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

About this employer

Stourbridge Automotive Ltd provides a high level of service, offering friendly and accurate vehicle advice for Audi, BMW, BMW MINI, Mercedes, Jaguar, Land Rover and Range Rover (JLR group).

Company benefits

We will provide:

  • Company pension
  • Staff uniform
  • Staff referral incentive
  • Free on-site parking
  • Support with learning and apprenticeship

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potentially a permanent position available for the right candidate.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000037656.

Apply now

Closes in 16 days (Friday 3 July 2026 at 11:59pm)