Property Customer Support Apprentice

EXETER PROPERTY MAINTENANCE

Exeter (EX3 0DB)

Closes in 14 days (Friday 3 July 2026 at 11:59pm)

Posted on 17 June 2026

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Summary

Do you have a passion for Housing & Property? Exeter Property Maintenance are looking for an individual to join their team as a Housing Customer Support Apprentice. If you are keen, passionate and willing to learn, apply today!

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 4.00pm.

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming telephone calls and responding to customer enquiries
  • Managing emails and online enquiries from customers
  • Booking jobs and appointments into our scheduling system
  • Communicating with customers regarding appointments, updates and completed works
  • Assisting with the preparation and sending of estimates and quotations
  • Supporting the invoicing process and customer account administration
  • Liaising with engineers and customers to ensure jobs run smoothly
  • Maintaining accurate customer records and job information
  • Assisting with general office administration duties
  • Supporting basic finance and accounts tasks, including data entry and record keeping
  • Providing excellent customer service at all times

Where you'll work

Unit 8, Newcourt Barton Business Units
Clyst Road
Exeter
EX3 0DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • 1-1 sessions with your dedicated tutor
  • No college release day
  • Off the job training

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

EPM is a growing property maintenance company providing plumbing, heating, electrical, drainage and property maintenance services across Exeter and Devon. We pride ourselves on delivering a fast, professional and reliable service to our customers.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential long-term career opportunities within EPM

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

Abbie Peters

abbie.peters@learningcurvegroup.co.uk

The reference code for this apprenticeship is VAC2000037612.

Apply now

Closes in 14 days (Friday 3 July 2026 at 11:59pm)