Business Administration Apprentice
Kingston Upon Hull City Council - Children & Families Disability Team
Hull (HU1 2RD)
Closes in 17 days (Sunday 5 July 2026 at 11:59pm)
Posted on 17 June 2026
Contents
Summary
You will provide vital administrative support to the Children, Families and Young People’s Disabilities Team, handling enquiries, managing sensitive information and maintaining databases. You’ll build skills in Microsoft Office, data management, and customer service while supporting impactful front-line services.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, exact shifts to be confirmed.
37 hours a week
- Start date
-
Monday 10 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The duties will include:
- Respond to enquiries from the public and internal/external partners via phone, email and face-to-face contact
- Provide administrative support while handling sensitive and confidential information appropriately
- Maintain and update accurate records and databases in line with procedures
- Input, retrieve and analyse data to support team activities and reporting
- Support procurement processes, including raising orders and tracking supplies
- Prepare, format and produce professional documents using a range of software
- Use Microsoft Office applications (Word, Excel, PowerPoint) effectively in daily tasks
- Organise and prioritise general administrative duties to support service delivery
- Ensure compliance with organisational policies and data protection requirements
- Contribute to a positive, customer-focused service for children, families and stakeholders
Where you'll work
Lil Bilocca House
St Lukes Street
Hull
HU1 2RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Apprenticeship Standard
- End Point Assessment (EPA)
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C / 9-4 GCSE or equivalent)
- Math (grade A*-C / 9-4 GCSE or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Good Interpersonal skills
Other requirements
Applicant must attend HTAE initial assessment and interview process to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.
About this employer
Hull City Councils Children's and Families Services are looking to appoint an apprentice to join their friendly team. They are looking for someone to assist with a range of Administration functions supporting the delivery of front-line Children's and Families Service. Due to the sensitive nature of our work the desire to protect and safeguard vulnerable children and young people is desirable, the data protection of our clients and their information is essential.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Employer Engagement Team
business.engagement@hullcc.gov.uk
01482 614157
The reference code for this apprenticeship is VAC2000037606.
Apply now
Closes in 17 days (Sunday 5 July 2026 at 11:59pm)